Straight Up Southern

Positive customer service experience.

We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS. Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.

Very helpful! They set up my integration for me and helped me customize it. They also got in contact with the developer of my website's theme so they can solve a problem for me.

UPDATE: Revenue reports are down AGAIN. I contacted support about this over weeks ago with very little help. We are spending over $600 a month with Activecampaign and we are, once again, unable to have any reports that tell us the revenue generated through our campaigns. We have no idea who purchased from our site through the emails. UPDATE: The reports have been updated/fixed and we can now see the revenue generated from the emails. We can now justify the increased cost from moving to Activecampaign from Mailchimp. Overall ActiveCampaign is very easy to use with a minimal learning curve. Our account manager has been very helpful and readily available to help with setting up our account, automation, and anything else we need. There are still some major bugs. We are currently unable to review accurate reporting with revenue generated. We have no idea who purchased from our site through the emails.

Pricing is inconsistent... app page says $8.99 but when you upgrade through the app it is $29. Defiantly does not give us much faith in the apps reliability.