Mettalusso

overcharged me immediately to almost $200 within first week!!! need a refund immediately.

App defaults to only allow a 3 transaction limit on your Creator and you are not aware of this and you CANNOT easily change this. Not a good default. Had to hear of it from customers that could not use their affiliate's creator discount to shop. very embarassing and unprofessional looking.

sync does nork. most of the products are not approved to sell in the Shop because of reasons that do not apply. for instance states a product does not have country of origin listed in Shopify- but it definitely does. Each product disapproved has its own incorrect issues and in total there are a multitude of incorrect reasons for disapprovals AND CANNOT EDIT ISSUES IN THR SHOPIFY APP. there is not a clear path to fix items that do not sync in the TikTok Shop either. Of course, if I wanted to place a ADVERTISING though, in Marketplace all products are perfectly in sync, approved and there are not issues. Have spent way too much time on this already.

Not good. Offer is a 7 day trial period. There is no trial period. Keeps asking for a credit card to activate. Have to reach them on Slack in order to get support. I do not want to go to yet a whole new platform to get vendor support. Too bad, could be a good thing, but does not function as offered and too hard to engage with this company,

so far, the catalogue does not sync even thought it says it is connected. then when I check the sales channel, indicates that it is NOT connected. no clear indication of what the status is.

Super easy to install and customize. It has been a great tool and customers seem to use it easily too.

Horrible! If you use bundles-your inventory between Shopify and Quickbooks will NOT update. Spoke at length with the tech team and they state that they do not have this feature yet. Ridiculous. This is a multi-billion dollar company and they don't even write the software to support users with bundled goods with inventory that is sold via Shopify. Not even worth 1 star. Means have to continuously manually update inventory in QB for accurate info and tax reporting.

I installed after seeing the free forever pricing structure within the app store and your pricing matrix- which works for my store right now. then after installing the app, it reverted to a pricing only model of $35/monthly. Hi there Christine, Thank you for sharing your feedback, I'm very sorry to hear your experience with Prehook. Just to be clear, we do have a Free Forever plan, so you do not need to pay anything in order to install the app and build your quiz. You'll only need to upgrade to a paid plan once you need more than 10 engagements. I have confirmed that you have not been charged anything. I emailed you a few times, have not heard back yet, but I'd be happy to jump on a call and answer any questions or help you get your quiz set up! Your satisfaction and success is our primary goal at Prehook, so I do hope that we can make this right for you. Thanks very much, Christine! - Gen, Co-Founder