Tom's Key Company
United States
Reviews (6)
Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!
Klaviyo is great!
Developer reply ·
We think so too! Thank you for the 5 Stars.
This application forms a core part of our business and has been an essential and well performing tool for a year or more now. Every time I have needed support - either to add a feature, debug an issue, or been stupid on my part and missed something already there - support has been quick and complete. Several key features were added within hours or a day maximum (for example, the ability to reorder thing easily, stop a rule from proceeding if hit, and clearing cached information when metafields and other slow data have changed... and some other key cases I brought up). This tool is flexible, and powerful, and the support is amazing. Go for it! Keeps evolving and improving over time. Tried the new AI thing expecting it to be silly... and it actually created a rule that was nearly exactly what I wanted. Nice!
So I only had this app installed for about an hour, but I was very impressed with the speed and accuracy of the responses to the questions I posed even though it was very technical and obscure. We had some unique requirements which they unfortunately do not meet (and I do not think any app does..) but I was hugely impressed with the responsiveness and capability of the support. Give them a try! Other reviews mention the speed of support and I can back that one up. Shout out to a Joan! :)
I had an issue and chatted with them. Within minutes Nattea responded and we quickly chatted through my issue. Have been using this app since Feb 2022 and had great success with it freeing up funds from PayPal by automatically sharing the tracking information to PayPal. I highly recommend if PayPal is holding your funds until you enter tracking information for order shipments!
Developer reply ·
Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that you've had great success with it since February 2022, and that our feature of automatically sharing tracking information to PayPal has been helpful in freeing up your funds. We're also pleased to hear that our customer support team, specifically Nattea, was able to quickly and efficiently assist you with your issue. Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance or have any feedback for us. Regards, TrackiPal Team
I wanted to change the default print template. Couldn't figure out how to do it through the app, so I reached out to customer support. Within an hour or two, they sent over a revised version, asked if it was what I needed. It was mostly perfect, with one item still needing to be changed. In less than 12 hours from the time I reached out, they had resolved my problem and made changes to my default template for me. This was great! Not just sending a link to "here's how to do what you need." But rather they actually did it for me. Thanks!
