TrackiPal PayPal Tracking Sync
by TrackiPal Inc · launched
View in Shopify App Store ↗Reviews (106)
Perfect app that every shop owner needs!
Developer reply ·
Thank you so much for the kind words and the 5-star rating! 🎉 We're thrilled TrackiPal is making a difference for your shop, and we really appreciate you taking the time to share this. 🙌
Application simple d'utilisation, et nous permet d'avoir la tête tranquille pour la gestion des suivis de nos commandes avec PayPal. Merci, je la recommande. Merci beaucoup! 🎉 Je suis vraiment heureux que cela vous apporte une tranquillité d'esprit dans le suivi de vos commandes PayPal, et nous apprécions la recommandation ! 🙌 Thank you so much! 🎉 Really glad it's giving you peace of mind with tracking your PayPal orders, and we appreciate the recommendation! 🙌
Great app, quick help! Thank you, Kylora! We're delighted to hear you're enjoying the app and that our support team could help quickly. We truly appreciate your 5-star review and support! 🎉
We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing. When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end. Here's the core problem: The pricing is simply not competitive. Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever. For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them. If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag. Hi, I'm so sorry about the way we handled this. That is definitely not how we intend to deal with our customers, especially long time customers such as yourself. I reached out to you directly by email to see how I can help out and make this right. Please accept my sincere apologies. Thanks, Alex & the TrackiPal team
Auf dauer zu teuer. Da ist Synctrack eine bessere alternative. Ansonsten super.
Very smooth integration. Reports are accurate, and now I have full visibility of all my PayPal payments. Totally worth it! We're so glad to hear TrackiPal is working well for your store, thanks for the great review! Alex & the TrackiPal team
Suite à un problème, le service à su régler les choses rapidement. Bonjour, je suis désolé ! Notre application propose un essai gratuit de 7 jours, après quoi vous serez facturé mensuellement à partir de 4,99 $/mois. Je constate que notre équipe d'assistance vous a intégralement remboursé vos frais après que vous l'ayez contacté. Nous n'avons absolument pas l'intention de facturer les magasins qui ne souhaitent pas utiliser notre application. Vous pouvez simplement la désinstaller avant la fin de l'essai gratuit ou à tout moment. Merci, Alex et l'équipe TrackiPal --- Hi, I'm sorry about this! Our app has a 7 day free trial after which you'd be charged monthly starting at $4.99/month. I see our support team fully refunded your charge(s) after you contacted them. We definitely have no intention of charging stores who do not want our app, you can simply uninstall it before the free trial ends or at any time. Thanks, Alex & the TrackiPal team
Alles sehr einfach zu bedienen und einzustellen. Ich kann diese App nur jedem empfehlen und jedem dazu raten. Das freut mich zu hören, danke für die Bewertung! Vielen Dank, Alex und das TrackiPal-Team
Great PayPal tracking app, works well for our store! Thanks for your review, great to hear its working well for you! Alex & the TrackiPal team
Wir arbeiten mit dem App seit ungefähr zwei Jahren in mehreren Shops, und wir sind super begeistert! Es ist einfach, simpel, einmal einrichten und sich nicht mehr drum kümmern, und es arbeitet tadellos so wie es sein soll. Bitte nicht falsch verstehen aber diese App übermittelt ausschließlich nur die Trekking Daten an PayPal damit PayPal die Bestellung kontrollieren kann und auch die Buchung schneller freigeben kann. Und dafür tut es das wunderbar. Wir werden jetzt noch weitere 10 Shops machen und überall das App installieren also wir können es nur empfehlen.
läuft mometan perfekt Thanks for the review! Thats great to hear. Alex & the TrackiPal team ------ Danke für die Rezension! Das ist toll zu hören. Alex und das TrackiPal-Team
No issues using this app, and no issues with PayPal anymore! Thanks guys. Fantastic, great to hear! Feel free to reach out if you ever have any questions or issues: hello@trackipal.com, or chat with support on our website https://trackipal.com Thanks, Alex & the TrackiPal team
We started accepting PayPal Express Payment on our site because we had a few requests. Even though we've been in business for many years we were new to PayPal and they put a hold on funds until the items ordered were delivered. However, PayPal did not automatically sync with Shopify to get the updated shipping information in terms of the carrier tracking number. So even though the orders had already shipped and that information was recorded in Shopify, PayPal didn't get that information and as a result we were going to have to manually input every single tracking number for each order. Not anymore thanks to this app. I literally connected the app and within 5 minutes all 100+ orders that were paid with PayPal express had the shipping carrier tracking numbers added and the orders marked as shipped inside of PayPal. This is such a huge time saver and the price is even better. Highly recommend if you're looking to keep using PayPal but need your data to sync between your store and the other platform. Thank you for the detailed review! I'm so glad to hear TrackiPal has been able to help with your PayPal orders. Alex & the TrackiPal team
funktioniert nicht paypal gibt das geld nicht frei Hi, I'm very sorry to hear that PayPal is holding your funds. We're not able to release them or affect that, we are not PayPal. Our app TrackiPal is designed to sync your store's orders and courier tracking codes to PayPal, to reduce chargebacks and improve your reputation with PayPal over time, which should help reduce/avoid your funds being held for this type of issue in the future. Thanks, Alex & the TrackiPal team ----------------- Hallo, es tut mir sehr leid zu hören, dass PayPal Ihr Geld einbehält. Wir sind nicht in der Lage, sie freizugeben oder darauf Einfluss zu nehmen, wir sind nicht PayPal. Unsere App TrackiPal wurde entwickelt, um die Bestellungen und Kurierverfolgungscodes Ihres Shops mit PayPal zu synchronisieren, um Rückbuchungen zu reduzieren und Ihren Ruf bei PayPal im Laufe der Zeit zu verbessern. Danke, Alex und das TrackiPal-Team
This app is a life saver. I had a small issue at first and they got right on it and fixed it. Always available to help, but my gosh what a time saver this app is. I don't even think about my Paypal orders anymore.
My business gained immense value using this app. It worked well with no issues. It was seamless and required almost zero effort to maintain. While I no longer require it for my business, I thought it would be nice to share my experience with those who need it. A big thank you to the team for the value you bring. I wish you all so much success!
doesnt work
Developer reply ·
Hi I'm sorry for not responding sooner, and I'mterribly sorry to hear TrackiPal didn't work for you. We can definitely help if you reach out to us at support@trackipal.com Thanks for your patience, -- The TrackiPal team
Excellent App. Simple one-click setup. Job Done. We were having issues with PayPal holding payments, since using the app, it syncs all our orders and tracking info on auto-pilot and we are now being paid with no issues. Thanks, guys, great app, simple, with no effort from us, and most importantly it just does the job and works. 5 Stars.
The app is great. We had the issue that not all orders were synched to paypal and we hat to force the synch. We reached out to the support and got response within several minutes. The developer has found the issue and fixed the synchronization between Paypal and Shopify, so that the orders are now reliable synchronized between both systems. The support team was always very friendly and kept us up to date. Thank you!
The app works great. There was one sync problem i could not solve myself. The support answered within 10 min. Seems there was a bigger problem but it was solved after 24h. everything fine so far! There is just one thing i wish it would be implemented: a tag on the order in Shopify which is set when the order was synched.
Einfach einzurichten und toller Support. Die kleinen Probleme waren gleich behoben. Jetzt sparen wir uns viel händischen Aufwand.
Developer reply ·
Vielen Dank für Ihre positive Bewertung und die fünf Sterne! Wir sind immer hier, um Ihre Erfahrung erfolgreich zu gestalten. Ihr Erfolg ist unser Ziel. Zögern Sie nicht, uns zu kontaktieren, wenn Sie Unterstützung benötigen - TrackiPal Team
first hand experience was great, also with the support a very good first impression with this app!!!
Developer reply ·
Thank you for your fantastic feedback! 🌟 We're delighted your first experience with our app and support has been positive. Your satisfaction is our top priority! For any future needs, we're just a message away! 👍
I tried TrackiPal after another app, PalSync failed me. They were able to do a quick sync to get those back on track with Paypal. Support is RIGHT THERE on chat which is nice and it saved me a big headache of having to manually update those orders. App seems easy to use, Thank you!!
Developer reply ·
Hello LightStoreUSA, Woo-hoo! 🎉 We're over the moon to hear that TrackiPal swooped in to save the day after your PalSync experience! It's great to know that our quick sync feature and ever-present chat support could make your life easier and keep those headaches at bay. 😊 Our team is dedicated to making the app as user-friendly as possible, and your kind words have put a big, playful grin on our faces! Thank you for sharing your experience with the community, and remember, we're always here if you need us. Happy tracking and syncing with TrackiPal! 🚀 Best regards, The TrackiPal Team
Just downloaded the App - It was so easy to link that I needed to double check with customer support that I'd done it. And yes it is that easy to install and link the PayPal - customer service was excellent
Developer reply ·
Hello 24POSTERS, Thank you for taking the time to share your experience with our app! We're thrilled to hear that you found the installation and PayPal linking process to be simple and efficient. Our team has worked hard to provide a seamless user experience, and we're always happy to hear that it has made a positive impact. We also appreciate your kind words about our customer support. We're committed to delivering excellent service, and it's wonderful to know that our team was able to assist you promptly and effectively. Your feedback is invaluable to us, and we hope you continue to enjoy using our app. If you have any questions or suggestions, please don't hesitate to reach out to us. Thanks again for your support, and happy app-ing! Best regards, TrackiPal Support Team
This app does exactly what it says it would do and makes it easy to use PayPal alongside Shopify. Great customer service also.
Developer reply ·
Hello David Gandy Wellwear, Thank you for your feedback! We're glad our app meets your needs, making PayPal and Shopify integration easy. We appreciate your kind words about our customer service as well. Feel free to reach out if you have any questions or suggestions. Thanks for choosing our app! Best regards, TrackiPal Support Team
Bonne application et service clientèle de soutien ! Installation rapide et vitesse de synchronisation rapide. Le service client est bon et m'aide chaque fois que j'ai des questions.
Developer reply ·
Bonjour Nova Mart PO, Merci pour votre avis ! Nous sommes ravis que vous appréciiez notre application et notre service client. N'hésitez pas à nous contacter si vous avez des questions ou des suggestions. Cordialement, TrackiPal Team
I would recommend this application to any business using PayPal, as it is effortless to set up and provides quick support, saving us a considerable amount of time.
Developer reply ·
Hey All Tire Supply, the entire team was so happy to read your comments around ease of setup and quick support - a big THANK YOU! We are constantly improving the setup/onboarding process to make it easier for Shopify store owners like you. Regards El, Founder and CEO - TrackiPal
I had an issue and chatted with them. Within minutes Nattea responded and we quickly chatted through my issue. Have been using this app since Feb 2022 and had great success with it freeing up funds from PayPal by automatically sharing the tracking information to PayPal. I highly recommend if PayPal is holding your funds until you enter tracking information for order shipments!
Developer reply ·
Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that you've had great success with it since February 2022, and that our feature of automatically sharing tracking information to PayPal has been helpful in freeing up your funds. We're also pleased to hear that our customer support team, specifically Nattea, was able to quickly and efficiently assist you with your issue. Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance or have any feedback for us. Regards, TrackiPal Team
Super einfach erklärt, bin sehr zufrieden. Alles funktioniert sehr gut, die Trackingnummern wurden sehr schnell hinzugefügt. Auch für alte Bestellungen.
Developer reply ·
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu hören, dass Sie mit unserer App zufrieden sind und dass alles reibungslos funktioniert hat. Es ist großartig zu hören, dass die Trackingnummern schnell hinzugefügt wurden und auch für ältere Bestellungen. Wir legen großen Wert darauf, dass unsere App einfach zu bedienen und benutzerfreundlich ist. Wenn Sie weitere Fragen oder Feedback haben, zögern Sie bitte nicht, sich jederzeit an uns zu wenden. Vielen Dank, dass Sie uns Ihre Zeit und Ihr Vertrauen geschenkt haben. Mit freundlichen Grüßen, das TrackiPal-Team
The App was uninstalled without any Notification & didn't tracked any orders for 2 months. - Now I'm trying to remove my paypal hold, because I reached the limit & see that this app wasn't working for 2 months. - My request to increase the limitation will be most likely rejected by paypal now.
Developer reply ·
Hello Rustam Mutaew, Sorry for having to deal with this situation with Paypal. We have been trying to reach out to you to let you know that the issue of the TrackiPal app getting uninstalled from your store without you knowing it is something that can't be done from our side as we don't have access to your store. Our app was removed from your store by a local user you have setup on your account but not by us remotely. As of now, We can still see you as an active client for TrackiPal; please let us know if there is anything we can do for you from our side to help fix your situation with PayPal. Regards, TrackiPal Support Team
The Support was very fast. Thanks to Nattea who helped me to resolve my problem without my Paypal Account.
Developer reply ·
Hi there GoezPri, Thank you for taking a few moments to write this review for us. We are really happy you had a great interaction with our support team and we solved problems with your PayPal account. Feel free to contact us anytime 😊 Cheers El - Founder and CEO - TrackiPal.com
Ich habe die App zum ersten Mal verwendet und Installation und Einrichtung waren echt leicht. Bislang funktioniert alles Problemlos und der Support ist wirklich schnell und gut.
Developer reply ·
Hallo J. Athletics - Sports Eyewear Vielen Dank für Ihre freundlichen Worte und dafür, dass Sie Ihre Erfahrungen mit TrackiPal geteilt haben. DACH ist einer unserer Kernmärkte und wir freuen uns immer, wenn wir von Ladenbesitzern hören, welche Erfahrungen sie mit TrackiPal gemacht haben. Mit freundlichen Grüßen El - Founder and CEO - TrackiPal.com
Je la recommande !_________________________________________________________________________________
Developer reply ·
Hello MyBeya, this is a unique review indeed 😀 We are thrilled you would recommend Trackipal to other Shopify and ecommerce stores. Feel free to contact us if you need anything. Thank you El - Founder and CEO, TrackiPal.com
the app is great and it does what it is supposed to. The customer service was also available within a few minutes and was able to help me very quickly.
Developer reply ·
Hello Spruechefabrik, thank you for your review! We are so glad to hear that TrackiPal works seamlessly for you PayPal tracking sync and our support champs were able to solve your problem. Keep enjoying the auto sync features and let us know if you have any questions. Cheers El - Founder and CEO, TrackiPal.com
It works well - it's synced all my tracking information to PayPal. Now all the PayPal transactions have a tracking number assigned.
Developer reply ·
Chicken Craft, thank you for your great review. We are happy to hear that TrackiPal is working nicely for your store. Let us know if you need any help and we will be happy to assist. Cheers El - Founder and CEO, TrackiPal
Great app. Have been using it on two stores and perfectly works. Also for shopify plus users. Customer support responds within seconds. Thank you!
Developer reply ·
Hi Mammaly team, wow, thank you so much for your amazing support and kind words. We are building more exclusive features in TrackiPal for Shopify Plus stores so stay tuned. Feels truly wonderful to be part of your growth story 🙌 Cheers El, Founder and CEO - TrackiPal
Works amazing with my shopify store. Now all orders have their tracking numvers! Also customer service very helpful! Recommended!
Developer reply ·
ARK Drops, that's so nice to hear, thank you so much for taking the time to review us. I'll pass on your message to the customer support team. Cheers El, Founder and CEO - TrackiPal
I used this app to sync my tracking numbers in Shopify with Paypal. So paypal see that the orders got shipped and get to my customers. (All of us know that "paypal-hold") With Trackipal you wont have that problem soon. You can just get more trust of PayPal.
Developer reply ·
Hi ShinyHair. that's such a perfect summary of what TrackiPal does - get rid of PayPal holds and build more trust as a seller with PayPal. Thank you so much for your amazing review! El, Founder and CEO - TrackiPal
Awesome customer support and application; It does the job; Was looking for such a thing that takes the hassle off, and add tracking numbers on autopilot until I found TrackiPal; I'd give it 10/10. If they can add tracking page too that would be fantastic!
Developer reply ·
CalmKingdom, you're awesome! Thank you for such a stellar review. We are sure you will keep getting more value from TrackiPal and stay tuned for more great features coming your way. Cheers El, Founder and CEO - TrackiPal
I was a little bit skeptical that this app will serve my needs but it does what it says; Auto Sync OLD AND NEW Orders' tracking numbers that were purchased from PayPal with PayPal within no time. Very happy with the customer service too
Developer reply ·
Calm Kingdom, your reviews are priceless! We are so happy we made it easier for you to sync your PayPal order data. I'll pass on your message to the customer support team. Cheers, El - Founder and CEO, TrackiPal
The app does what it is supposed to do. No complaints so far. Support is also very fast. Even on Christmas someone was there for us.
Developer reply ·
Calisso, thank you for your review. Indeed, we know our customers work extra hard on the holidays to sell more products and we are always available to make your lives easier even on Christmas. Cheers, El - Founder and CEO, TrackiPal
Really helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very good App, Support is so fast! Thankful, this makes the process in our company much easier than other apps
We often had issues with paypal, banning our account because we haven't uploaded the tracking IDs. That time is over now with trackipal! The app automatically uploads the tracking number regularly and PayPal like that. Besides, the customer support of this app is very good. I called PayPal and asked if the app was desirable PayPal said it was a very good way to prevent suspensions.
Using it since 1 year. installed it once and never opened it again. Trackipal is working very well.
Just got the app today!! it seems very easy to use :D I like it so far. I had to switch to this app because the other one I was using before got shut down.
UPDATE: been using this app for a while, needed to contact customer support and they were very fast to help and thorough with troubleshooting. I highly recommend this app. Jon is A+++ just installed app but so far so good. helpful customer service. should make life easier with paypal issues. nice knowing its all taken care of with tracking info.
Good price & Great support. The app does it's job! We're using it on multiple stores and are very happy with it
This app does exactly what it´s supposed to! The support is top. This is an excellent and helpful app which i recommend to everyone!
Helps to keep PayPal happy with our Shopify orders. A very useful app that I'd recommend to anyone doing any amount of volume with PayPal.
Very cool app. Customer service is very responsive and helpful. Setup is super easy that I couldn't believe it. Recommend!!
Did exactly what I need! I'm in the UK using Royal Mail Click & Drop and needed an integration to fill in the tracking details that Royal Mail sends to shopify. All I do is send the parcel and the rest is automatic. This massively helped PayPal not to put any funds on hold. Heads up to anyone using these services, I was new to PayPal and they still held most of the money coming in until I started using this and then within just 4 weeks they're not holding a penny anymore :) Only downside is it can take a day or two to fill all the details in depending on when orders are fulfilled etc. Many thanks to John B and the team here for helping out!
Customer service is really helpful! Will definitely be recommending to all my Boutique friends to save the hassle from having to manually input tracking information into PayPal.
Really good app and good customer service. It can avoid you from pending transaction by Paypal. Recommend!
This Holiday season we saw our sales increase significantly online. When PayPal saw increased activity, it put a hold on all our payments and would not allow us to pay suppliers through PayPal. Needless to say, it was nerve-racking at our busiest time of the year. Once we were able to resolve the hold on our account, we found this app to automatically upload tracking information into each individual payment processed through PayPal. We thought we were going to have to do it manually to get funds released moving forward. Thankfully, this app works like a charm. Setup is super easy, support was live when I needed it (for a simple question, nothing having to do with installation troubles) and the app pays for itself. Thank you for developing this simple to use solution to a very complex problem.