Jewellery With Love
United Kingdom
Reviews (12)
I recommend this app, very good customer service
I think these guys are brilliant, I have had their app for a long time and it really gives small businesses and edge to build premium pages.
Love this app, very affordable and great customer service always, I have been using it for 6 years with great success
the app is very nice, very fast to load and offer many customisation at a very reasonable price. Customer service is also very helpful.
I can honestly say that the AMP support team is one of the best I’ve encountered in the past six years. They offer exceptional one-on-one customisation and are both incredibly friendly and professional.
I have asked them to fix an issue with their cart, they went and changed a live theme causing a problem that lost me £3-5k during our high selling seasons. They did not take copy, just changed the live theme and the support took 2 days to come back - If the issue was not escalated to Shopify, they would have not come back. As their gesture of goodwill, they offered 20% discount on their subscription. Honestly, I have not seen such unprofessionalism and we have been in the market for 5 years now.
Developer reply ·
Hi team, We are sorry that our special offer wasn't what you expected. About the response time, we would like to clarify a bit that we received your message on Friday and we were off on weekends so the response was delayed. We will try to improve our service to be able to cover more than 9 hours working shift in the upcoming time. Once again, we sincerely apologize for the inconvenience caused. We seek your understanding.
Our initial experience seemed promising, but things quickly went downhill during our trial. We had to repeatedly call them just to arrange collection, and the communication was not just poor—it was shockingly bad. They failed to deliver on a same-day service, without offering any apology to us or our customer, who was left waiting for their parcel. To make matters worse, they charged us for canceled orders and didn’t even bother to provide a reason or refund when we inquired. Overall, I’m giving them 2 stars instead of 1, only in the hope that they might improve in the future. However, we won’t be using their services again.
Had few issues with currency and setup but the support team is very great, they have helped me set the app up and it is actually now generating revenue + improving the service for customers. I highly recommend this for shopify owners who are looking to improve their offering while getting some extra revenue :)
I love this app and the quick support. I have been using the free version for one country and now have upgraded for multiple countries and it gives the customers an amazing experience and trust. I do recommend.
Great friendly support team, Channelle helped out with many customsatoin on my store. I do recommend Loox
I had a seamless and positive experience transitioning from Loox to Reviews.io. The staff at Reviews.io were incredibly supportive from ordering to installation. The platform was easy to use and the features were powerful. The support team was always available to help with any questions or concerns. Overall, I highly recommend Reviews.io to anyone looking for a reliable review platform
It is a helpful app if you need to block certain countries or players from spamming your website. The support is premium, I only wish we are able to download a CSV file of the visitor's analytics, this is very important as we can use it to claim invalid clicks with Google.
