Consiglio's Kitchenware
Canada
Reviews (14)
I have had a horrible experience dealing with keyla.galarza@yotpo.com. I was contacted on Cyber Monday stating that they want to speak to me about signing a new contract for about $7000. I forwarded them Okendo pricing at $299/ month which I had the rep at Okendo confirm was exactly what I needed. I was then told by Yotpo the $7000 per year price was for an account strategist. We never use an account strategist. We only ever log into manage reviews. I asked them to rebate me for the years we have been over paying and to adjust my monthly price to match Okendo $299 with UGC, and 3500 orders per month but he has since gone missing. I am asking to speak to a manager and no response. BE VERY CAREFUL. THEY GET YOU INTO A CONTRACT AND DON'T TELL YOU ABOUT THE BASIC PACKAGES for $329 they have on their own website which will save you thousands per year. We are a small business. They have been absolutely taking advantage of us for years.
Developer reply ·
Thank you for sharing this feedback. We understand why this experience was frustrating, and we’re concerned to hear that you felt unheard when trying to escalate, that’s not the experience we aim to deliver, especially to long-standing customers. While plan structures and pricing are typically agreed to at the time of contract, we also have a responsibility to ensure customers are on the right setup based on how they actually use the product and that expectations are clear throughout the relationship. If that clarity or communication broke down here, that’s something we take seriously. To make sure this is handled thoughtfully and with the right context, we want to continue this conversation directly. Our leadership team has already reached out to review your account end-to-end, address the concerns you raised, and discuss next steps constructively. We appreciate you calling this out and giving us the opportunity to review it more closely.
Consistent results and timely response to any queries. We have used this search for over 5 years and have been very happy with the application. I recommend them over other searches. From what I can see they are also used by many companies which gives them an advantage over smaller applications with different R & D and AI.
Developer reply ·
Thank you for your long-standing support and the fantastic review! We're thrilled to have been your choice for over 5 years. Your recommendation means the world to us. If there's ever anything you need or any way we can enhance your experience, feel free to reach out. Best regards, Searchanise team.
Excellent and attentive customer service. We had to move over from a different app that was being phased out by Shopify. This company was quick to assist us and we are operating two sites using their sitemap service.
Developer reply ·
Thank you very much for your review. We thrive on providing a great customer experience. Please get in touch if you have any questions or support.
This is a great team to deal with. The app is easy to use and well thought out. If you are choosing between giveaway apps the customer service we received from this company has been excellent. You get a response within minutes of making a request and the team is always available to assist. Overall I highly recommend them.
Excellent response time and great app. We have used the delivery timer for years and it has been 100% flawless. Thanks for the great service.
Very reliable feed and very reliable customer support. They answer questions quickly and are very knowledgeable and helpful. I would highly recommend this Google feed app.
This app is great at providing fast AMP web pages. The interface is very user friendly and the support team is helpful and very attentive to your needs. If you are looking to AMP you web pages to receive boots in mobile search rank then this the the perfect app and team to work with.
I used this app and found this app to be useful. I used this app and found this app to be useful. I used this app and found this app to be useful. I used this app and found this app to be useful. I used this app and found this app to be useful.
Makes adding meta fields and content simple and has helped us provide more product detail in key touchpoints. Great app very intuitive and helpful support.
Application works very well for AMP and the support is top notch. You can count on this team to assist with any support requests, professionally and timely.
Excellent product and after sales support. Image software is easy to use and customize to suit your specific needs.
Excellent App with excellent and timely support and customer service! Would highly recommend them for anyone looking to add products addons to the product pages.
Great app very easy to use and implement. Allows customers to select frequently purchased items or associated products and increases overall order value. Customer service is excellent as well.
