Snauff.com

Sounds like there was some error with the call. Your message arrived outside our active support hours, but that’s no excuse for a poor onboarding experience. We added a $100 credit you can use towards your Shopify payments as well to mend the wounds! We’ve already sent you a message in our direct chat to help you reschedule your setup call directly with Rasmus. Our team is ready to get everything tracking perfectly for your store!

Hey Snauff My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously. I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly. I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie

Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Best, Sara from the Loox team

Sorry for what happened but the issue didn't happen because of our app, we have many installation daily and no one reported such issue With new Shopify theme v2 all codes are installed in Shopify servers directly not on your theme so Shopify app has minimum impact on the themes with Zero codes installed please contact us to help you investigate the reason for your website crash

Thank you for the glowing feedback! 🌟 We’re so glad you’re enjoying the app and finding it packed with everything you need to boost conversions. Our team is always here to ensure the best experience, and Lulla will be thrilled to hear your kind words! We appreciate your patience with the mobile drawer width request—it’s on our radar, and we’re working hard to deliver even more enhancements soon. 🙌 Thanks again for your support, and don’t hesitate to reach out with any other ideas or needs. 💡 Best wishes, Opus Team