Atlas: AI Store Builder

Hi, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I completely understand how frustrating it is to see a charge you weren't expecting, especially after taking the steps to cancel. I want to be transparent about what happened: the free trial on Atlas is 7 days rather than 30, so Shopify processed the subscription charge once the trial ended, before the app was uninstalled. I can see how easy that is to mix up, and it's on us to make the trial length clearer from the start. That said, I don't want you leaving with this experience. I've sent you an email directly, and I'll be happy to get this resolved for you. Since the app is uninstalled, your subscription is fully cancelled and no further charges will be made. You're also right that support should be easier to find. If you don't see my email, you can reach me at eddie@helloatlas.io and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi GentleStep, I read your review and wanted to reach out personally. My name is Eddie, and I’m the Head of Support at Atlas. I’m really sorry Atlas didn’t work out the way you hoped. That’s not the experience we want for anyone, and I’d like to make it right. Could you share what went wrong? You can reply here or reach me directly at eddie@helloatlas.io, and I’ll take care of it personally. You have my direct attention on this. I’d really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how things have gone so far. Not being able to get the features working, and then feeling like you couldn't reach anyone when you needed help, is genuinely not the experience we want anyone to have. There's a chat inside the Atlas app where our AI can help troubleshoot right away, and you can reach our team by chat and email as well, but if that wasn't easy to find in the moment, that's on us to fix. On the billing: free trials can still run up usage charges, and depending on timing Shopify may not have processed the charge yet on their end. I've emailed you directly so I can look at exactly what happened and get this sorted for you right away You can reply to that email or reach me at eddie@helloatlas.io, and I'll handle it directly. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hola Nivoo Shop, ¡Gracias por tu reseña! Nos alegra un montón que Normie te lo haya resuelto en un plis plas. Vamos a asegurarnos de que Normie vea tu mensaje, se lo merece. Y aunque llevas solo un día con Atlas, nos encanta que el arranque haya sido tan rápido y bueno para ti. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hola NovaFinds, ¡Muchísimas gracias por tus palabras! Eddie se va a alegrar mucho de leer esto, y nos aseguraremos de que lo vea. Que se haya involucrado a fondo con tu problema y te haya dado las soluciones que necesitabas es justo la forma en la que queremos trabajar en Atlas. Poder contar con ese nivel de atención es algo que cuidamos mucho. Si en algún momento vuelve a surgir algo, ya sabes dónde encontrarnos, aquí estamos. ¡Un abrazo y mucho éxito con tu tienda!

Hey there, I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally. Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week. I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at eddie@helloatlas.io. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hola Yun Lobsang, ¡Gracias por tu reseña! La atención al cliente es una de las cosas en las que más nos esforzamos en Atlas, así que leer esto significa mucho para todo el equipo. Queremos seguir estando a la altura cada vez que nos necesites. Si en algún momento surge algo, escríbenos sin dudarlo. ¡Mucho éxito con tu tienda!

Hi myshopifystore, Thank you for this! Quick and helpful is exactly the bar we set for ourselves, so it's great to hear we hit it for you. It also means a lot that you've been with Atlas for 4 months now, that kind of long-term trust isn't something we take for granted. If anything else comes up as you keep building your store, you know where to find us.

Hallo DÉCOR, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben, das freut uns sehr. Dass Sie Atlas inzwischen schon rund ein Jahr nutzen, bedeutet uns besonders viel. So langfristiges Vertrauen nehmen wir nicht als selbstverständlich hin, und wir arbeiten weiter daran, es uns jeden Tag neu zu verdienen. Falls es etwas gibt, das wir für Sie noch besser machen könnten, würden wir das sehr gerne hören. Melden Sie sich jederzeit, wir sind für Sie da.

Hi Empirish Thank you so much! Being genuinely helpful when our merchants need us is exactly what we aim for, so it's great to hear we hit that mark for you. It also means a lot that you've been with Atlas for 8 months now. That kind of ongoing trust is something we work hard to earn, and we'll keep it up. If anything ever comes up as you keep growing your store, just reach out, we're here.

Hi Straatkatten Costa Rica, Thank you for taking the time to leave feedback. My name is Eddie, and I'm the Head of Support at Atlas. I'm genuinely concerned to see that your experience with us fell short of expectations. I've sent you an email directly, as I'd really like to understand what went wrong and work with you on a solution. Please check your inbox when you have a moment, or if it's easier, write to me at eddie@helloatlas.io and I'll handle it personally. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards, Eddie

Hi Luviosa, Thank you for this! Great support is something we work hard at every day, so hearing that both the app and the service delivered for you means a lot to the whole team. What stands out most is that you've been with Atlas for about a year now. That kind of long-term trust isn't something we take for granted, and we'll keep working to earn it. If anything else comes up as you keep building your store, you know where to find us.

Hi there, I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally. Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately. I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally. Best Regards, Eddie

Hi, Thank you for the 5-star rating, it genuinely means a lot to everyone at Atlas. A lot of work goes on behind the scenes to make the app and the support around it as good as they can be, and seeing this makes it all worth it. You've been with us for about a month now, and we want to keep being right there whenever you need us. If anything else ever comes up, just reach out, we've got you.

Hi Pickme Out I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas. I can see something clearly fell short for you, and I'm sorry about that. There's no written detail on what went wrong, so I don't want to assume, but I'd really like to understand what happened and make it right. If you can reply here or email me directly at eddie@helloatlas.io, I'll look into your account personally and sort out whatever needs sorting. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie

Hi Veroname Store, Thank you so much for taking the time to write this. Normia is one of those people who genuinely cares about every merchant she works with, and sticking with a tricky issue for over two hours until it was fully resolved is exactly the kind of patience we're proud of. We'll make sure she sees every word. It also means a lot that you've trusted us through your first couple of weeks with Atlas. We'll keep working hard to earn that. If anything else ever comes up, just reach out, we're here.

Hi Decades Wellness, What a review to wake up to, thank you! Hearing that Atlas blew everything else you've tried out of the water is about the highest praise we could ask for, and the whole team is going to feel this one. We put a lot into making the quality and the support live up to that, so it means a great deal that it landed for you so quickly. We're excited to see what you build with it through 2026. If anything else ever comes up, just reach out, we've got you.

Hi Luméra, Thank you! Three months in and still finding Atlas helpful is exactly what we hope for, and that kind of steady trust means a lot to all of us here. We'll keep doing the work behind the scenes to make sure it stays that way for you. If anything else comes up as you keep building your store, you know where to find us.

Hi Dreamscapeimages, "Amazing" is a wonderful thing to read, thank you! Four months in and still feeling that way tells us we're doing something right, and that's a real boost for the whole team. We're always working to make Atlas and the support behind it even better, so reviews like yours keep us going. If anything ever comes up as you keep growing your store, we're here.

Hi Cosytrek, Thank you for the five stars! Six months with Atlas is the kind of long-term trust we don't take for granted, and we're grateful you've stuck with us this far. There's a lot of work that goes on behind the scenes to keep things running smoothly, and knowing it's paying off for you makes it worth it. We'll keep at it. If anything else ever comes up, just reach out, we've got you.

Hi Velaneo, Thank you for sharing this! Normie will be glad to hear it, and we'll make sure the message gets to her. A payment issue is exactly the kind of thing you want handled fast and clearly, so it's great that's how it played out for you. Being there when our merchants actually need us is something we take seriously at Atlas, and feedback like this tells us it's working. If anything comes up as you keep building your store, you know where to find us.

Merhaba Velmora, Çok teşekkür ederiz! Müşteri desteğimizi sevdiğinizi duymak hepimizi gururlandırdı. Merchant'larımızın yanında olmak Atlas'ta en önem verdiğimiz şeylerden biri, bu yüzden böyle bir geri bildirim bizim için çok değerli. Yaklaşık iki aydır bizimle olduğunuz için de ayrıca teşekkürler. Bu güveni her gün yeniden kazanmak için çalışmaya devam edeceğiz. Aklınıza bir şey takılırsa, ne zaman isterseniz bize ulaşın, buradayız.

Hi Mr.LuckySelfServiceLtd, #EverydayBlackFriday, we love that, thank you! That's exactly the kind of energy we want Atlas to bring to your store. Three weeks in and already feeling it is a great sign, and the whole team gets a boost from reviews like this. We'll keep working to keep that momentum going for you. If anything comes up as you keep building your store, you know where to find us.

Hi Docs General Store, Thank you for sharing this! Eddie will be glad to hear it, and we'll make sure he sees it. Turning something that could have taken hours into a few minutes of clear answers is exactly the bar we set for ourselves, so it's great he hit it for you. You're just getting started with Atlas, and we're excited to keep being there as you build. If anything comes up along the way, you know where to find us.

Hi Cloudry, Thank you for the 5-star review, it genuinely means a lot to all of us at Atlas. Even without a long write-up, a rating like this from a store that's been with us for 8 months tells us something is working, and that kind of trust isn't something we take lightly. We'll keep pushing to make Atlas and the support behind it even better. If anything ever comes up as you keep growing your store, we're here.

Hi NutriNature™, This one made our day. Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally. We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.

Hi Rallune, Short and sweet, but it means a lot, thank you! 7 months with Atlas is no small thing, and seeing you still give us 5 stars after all that time is the kind of feedback that keeps us motivated. We'll keep working hard on the app and the support behind it so it stays that way. If anything else ever comes up, just reach out, we're here.

Hey Snauff My name is Eddie, and I'm the Head of Support at Atlas. I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously. I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly. I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently. You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start. Best Regards Eddie

Hi Forma Dnia, Thank you so much for taking the time to leave this review! Amit is going to be thrilled when he sees this, and we'll make sure he does. Resolving an issue completely in under 15 minutes is exactly the bar we set for ourselves, and it's great to hear he hit it for you. It also means a lot that you've been with Atlas for 9 months now. That kind of long-term trust is something we don't take for granted, and we'll keep working hard to earn it every single day. If anything else ever comes up, just reach out, we're here.

Hola CHILE EXPERIENCIA, ¡Muchísimas gracias por tomarte el tiempo de dejarnos esta reseña! La atención al cliente es una de las cosas en las que más nos esforzamos en Atlas, así que leer tus palabras significa mucho para todo el equipo. Vamos a asegurarnos de que tu mensaje llegue a las personas que te ayudaron, se merecen ese reconocimiento. Llevas ya 4 meses con nosotros, y queremos seguir estando a la altura cada vez que nos necesites. Si en algún momento surge algo, no dudes en escribirnos, aquí estamos. ¡Mucho éxito con tu tienda!

Hi Zoryn, Thank you for the kind words, and especially for calling out Shahadat by name! He puts a lot into making sure issues get resolved quickly and properly, and hearing that it landed that way for you is the best kind of feedback we can get. We'll make sure he sees this personally. When something goes wrong with the app, the last thing any merchant wants is to be left waiting, so swift and thorough support is something we really try to get right every single time. Reviews like yours tell us we're on the right track. If anything else ever comes up, just reach out, we've got you.

Hi Lunava, Thank you so much for the 5 stars. Reviews like this genuinely make our day, and it is especially nice to hear that our support team left a strong impression. We put a lot of care into how we show up for merchants, and knowing that came through on your end means a lot to the whole team. If you ever need anything, we are just a message away.

Hi PureVine, Two months in and still going strong. We love to see it. Thank you for the kind words and for sticking with Atlas. If you ever need anything as your store grows, our team is just a message away.

Hi VibeCartes, A 5-star review just two days in? That absolutely made our morning. Thank you so much for the early love, it means a lot to our team when new merchants take the time to share their experience so quickly. We are excited to see what you build with Atlas, and if you ever need a hand with anything along the way, our support team is always here for you. Welcome aboard!

Hallo AuraGlow, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr zu hören, dass Sie mit Atlas und der Hilfe unseres Teams so zufrieden sind. Genau diese Erfahrung möchten wir jedem Merchant vom ersten Tag an geben. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Willkommen in der Atlas-Community.

Hi TrueRoot, Thank you so much for the 5-star review. It is great to hear that Atlas has felt easy to use and that our customer support made a strong impression as well. After so much time with the app, feedback like this means a lot to our team. We truly appreciate your continued support and are very glad to have you with Atlas.

Hi Shop Alyion, Thank you very much for the 5-star rating. We really appreciate you taking a moment to support Atlas. Reviews like this mean a lot to our team, and we are grateful to have you as part of the community. Thank you again for choosing Atlas.

Hi GoGrabb, Thank you very much for the 5-star rating. We are thrilled to have made a strong impression so quickly, and we really appreciate you taking the time to leave us this review after your first few days with Atlas. Welcome to the Atlas community, and thank you again for your support.

Hi STELLARSKART, Thank you so much for the amazing review. It means a lot to hear that you had such a positive experience with our support and that the solution was quick and helpful for you. We will make sure Sahadat sees your kind words. Feedback like this means a lot to the team, and we are very grateful to have you with us in the Atlas community.

Hi belliere, Thank you for the 5-star review. We really appreciate your support and are glad to hear you had a good experience with our customer service. Our team works hard to make sure help is always clear, fast, and reliable, so it is great to know that came through for you. Thank you again for being part of Atlas.

Hi Waterfall, Thank you very much for the great review. We are so happy to hear that you are enjoying both the support and the app itself. It is especially great to know that the features have been valuable for you. We truly appreciate you being part of Atlas, and we are glad to have you in the community. Thanks again for taking the time to share this.

Thank you so much for the 5-star rating and for being with Atlas over the past few months. Your support truly means a lot to our team. We are very happy to have you as part of the Atlas community, and we really appreciate you taking a moment to leave us this review. Thank you again for trusting Atlas.

Hallo Viashi, Hartelijk dank voor je uitgebreide en mooie review. Het betekent veel voor ons om te horen dat je je tijdens het hele proces echt goed geholpen voelde. We vinden het erg belangrijk om niet alleen vragen te beantwoorden, maar ook problemen echt op te lossen, dus het is geweldig om te lezen dat dit precies jouw ervaring was. We waarderen je vriendelijke woorden over onze service enorm. Fijn om te horen dat alles duidelijk, professioneel en efficiënt verliep. Bedankt dat je deel uitmaakt van de Atlas-community en dat je de tijd hebt genomen om je ervaring te delen.

Hi MYDARION, Thank you for the amazing review. We are very happy to hear that your experience with our support was so responsive and helpful. We will absolutely make sure Normie sees your kind words, I know that will mean a lot. We truly appreciate your support and are very glad to have you as part of the Atlas community.

Hi Amber Hollow, Thank you for the wonderful review. We are so glad to hear that you had a great experience with our customer service. Providing fast, clear, and reliable support is something our team cares deeply about, so feedback like this truly means a lot. Thank you again for being with Atlas and for taking the time to share your experience.

Hi Hygreenia, Thank you so much for the 5 star review. We truly appreciate your support, especially after spending so much time with Atlas already. Reviews like this mean a lot to our team, and we are very happy to know we have been part of your journey. We are grateful to have you with us, and thank you again for being part of Atlas.

Hi Enobella, My name is Eddie, and I’m the Head of Support at Atlas. Thank you for being with Atlas over the past few months and for taking the time to leave a review. We really appreciate that. That said, a 4 star experience is not where we want to stop. We want every merchant using Atlas to feel fully confident that they are getting real value from the app and from our team. If there is anything at all that felt missing or could have been better, I’d really love the chance to help with it personally and make your experience a better one. Please feel free to reach out to us at support@helloatlas.io Warm regards, Eddie

Hi Yugam, I read your review and wanted to reach out personally. My name is Eddie, and I’m the Head of Support at Atlas. I’m really sorry to hear Atlas gave you this impression. Reading that it felt like a waste of time and too expensive is very disappointing, and it is not the experience we want any merchant to have. We want every Atlas user to have a 5-star experience, and I'd love the opportunity to make that happen for you. I’d really appreciate the chance to understand what went wrong and help directly. If something was unclear, not working as expected, or simply did not feel worth it, I want to look into it personally. Please email us at support@helloatlas.io I’d love the opportunity to turn this around for you.

Hi FunnyCat, Thank you so much for the 5-star review. We really appreciate you taking the time to support Atlas. We’re glad to have you in the Atlas community, and if you ever need anything along the way, our team will be happy to help.

Hi KOVEPAWS, Thank you for your review and for giving Atlas 4 stars. We really appreciate your support. We’re glad to have you with us, and we’d love the chance to make your experience even better. If there is anything at all we can do to turn this into a 5-star experience, please reach out to us anytime at support@helloatlas.io We’d be happy to help.