The G.O.A.T. Basketball of Kingston, LLC
United States
Reviews (6)
Excellent onboarding. Excellent customer service. Simple and fully customizable. Exactly what I needed!
Developer reply ·
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the app and found the onboarding and support helpful. It was our pleasure to assist you with your preorder setup, and we're glad we could help get everything configured just the way you needed. Thank you again for your kind words, and if you ever need anything else, we're always here to help :) Best Regards! Amna Afnan | Technical Support Specialist
Customer service is the absolute worst! It's been 2 days and I can't get any assistance building this as nothing seems to work. The AI support is ineffective.
Developer reply ·
Hi there, I apologize for the frustrating start you've had with us. I do see that our chatbot resulted in a bad experience for you. We'll look at tuning its responses to better set expectations. In general, we don't offer support on how to use Looker Studio itself, but we'll do our best in the chat with you to get you pointed in the right direction.
Speedy, fast and super helpful customer service! Sean assisted me with everything I needed and was super friendly!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Liv has absolutely amazing. She walked me through set up and explained everything to my level of understanding. I was so afraid to switch apps but this has been so easy and looks amazing and the support is top notch!
UPDATE: After being begged to leave a review, and thinking everything was great...... I discovered it was not. The issue got worse! Each time I reached out I was asked "which option set" and I only have 1! I was asked fro screenshots - even through they were provided. This over the course of 3 humiliating days for my webpage and hundreds of complaints! While GLOBO never assisted, Shopify did eventually step in, for a cost, and got it going. _______________ Excellent chat support provided by Henry. Easy to communicate with and resolved an issue in 10 minutes that I had been beating my brain to resolve over the course of 3 days! Highly recommend!
