Grooby

The support team from A2X staff has been extremely helpful. Nicole Gostomski, in particular, was very courteous and professional — Thank you for the support, advice and great service Nicole.

5 stars! Tanie from UpPromote Support Team is a great help! Very responsive and polite! This would be very hard if the support is not helpful, but they help you a lot! Thank you so much!

We installed SelfServe expecting it to reduce a bit of support load. What we didn’t expect was how quickly it would transform how our customers handle their own orders. In just 7 days, 145 customers made changes to their orders without contacting our support team. No tickets, no back-and-forth emails, no delays. Just customers solving their own problems instantly, which resulted in an estimated $1500 of savings. Even better, it’s not just a support tool - it’s a revenue driver. During that same period, customers generated $1,284.87 in upsells while editing their orders. That alone made the app pay for itself many times over. The biggest shift for us is operational. Our team is no longer stuck manually processing simple requests like size swaps or cancellations. Customers get what they want immediately, and our team can focus on more important work. If you’re running a store and still handling order edits manually, you’re leaving both time and money on the table. This app is a no-brainer.

I love this app. We've scheduled several reports already with many more planned. AND customer service is great.

Customer service has been excellent. The team is quick to respond and genuinely helpful. We made changes part-way through and needed updates to our account, everything was handled quickly and smoothly.

These guys are seriously amazing, the level of customer service that you get and the implementation on their app is just honestly unmatched from any other app that I have used on Shopify and I highly recommend them.