Hairvivi
Hong Kong SAR
Reviews (9)
It perfectly meets my needs, saves me time, and customer service responded very quickly. Thank you!
Developer reply ·
😊 Thank you so much for sharing your wonderful feedback! We’re really happy to hear that Synctrack: Returns & Exchanges app perfectly meets your needs, helps you save valuable time, and that our customer service responded very quickly to assist you 💛 Your satisfaction truly means a lot to us, and we’ll keep improving the app to make your returns and exchanges process even smoother and more efficient. Thanks again for choosing Synctrack! 🚀
Great support team! They responded quickly and helped me fix the issue in no time. Everything works perfectly now, highly recommend this app!
I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.
Developer reply ·
We've quickly released an update to the logic and made sure all refunded referral sales are now calculated correctly, so future refund events won't run into the same issue. Thank you for your continued support. Feel free to reach us anytime via the 24/7 in-app chat if you run into anything else. Cheers!
I wanted to express my sincere gratitude for the exceptional support I received regarding the currency conversion issue on my website. Andy was not only quick to respond but also efficient in identifying and resolving the problem. Thanks to your professionalism and expertise, my website is now functioning perfectly, ensuring a seamless experience for my customers.
Developer reply ·
Hi Wei, Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io Regards, Andrew Transcy - Translate Language and Convert Currency
When I open it, it's a blank page, and server error often occurs. Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. We would love to help resolve this issue for you. Please reach out to our support team so we can investigate further. In many cases, a blank page or errors may be caused by browser plugins such as a VPN or specific Chrome extensions interfering with the app’s functionality. Currently, our servers are operating normally, and no server-side errors have been detected. While rare, database migrations may briefly impact the app’s performance, but these are typically seamless and do not affect users. We truly value your input, and it’s disheartening to see this feedback. Please allow us the chance to assist you and make things right. Thanks!
非常感谢BON,客服人员服务态度很好,很及时并且耐心的帮助我们解决了很多的问题，推荐给大家
Developer reply ·
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Our store didn't display the star rating on the collection page, and I reached out to them. Good service support! I will continue to use this plugin. Love it!
Developer reply ·
Thank you very much for sharing the great feedback with us!!! We are happy to see that our app match your need and you are happy with our app & service!!!! For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.
I would give a 5-star rating without hesitation. Their service has been exceptional and prompt. Well done, Notify Me! And thanks again, Nareh!!!
Solve my needs very well， It's very convenient to use. Customer service replies are timely，Recommend to everyone
