Field Made Co

Thank you for sharing your feedback. We're sorry your onboarding experience didn't start the way it should have. After reviewing your account, we found the contact count difference came from how the Klaviyo migration worked. The Klaviyo Data Import Tool brought over all contacts, including those with "never subscribed" status in Klaviyo. In Omnisend, those become non-subscribers, and since they're eligible to receive transactional and behavioral automations, they count toward your billable total. That's why the number looked significantly higher compared to what Klaviyo was charging. We're glad our team was able to clear this up and move your account to a fixed tier based on your actual subscriber count, which should feel much more in line with what you were expecting. We genuinely want to make sure you get the most out of Omnisend, and we're just one message away whenever you need us.

Thank you for your feedback, we understand how frustrating it is having to go back and forth between us and Google. Reviews might not be shown in Google Shopping if there's a discrepancy between the product identifiers in the Reviews feed and the ones in the Products Feed. We've checked and can confirm that the data in your Reviews feed are good to go. We'd be happy to take a look at your Product feeds as well to see if we can suggest an improvement to resolve this issue.