Techno Outfit
France
Reviews (4)
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Developer reply ·
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team. I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Sharky Team Supervisor - Kiwi Sizing
The app is working fine and does perfectly the job. I installed the app to fix an issue I was facing with my shipping settings. Since I have products stocked in multiple locations, my shipping rates weren't calculated accurately when customers had products from multiple locations in their cart. The app allowed me to create rules in order to get rid of these issues I was facing for several weeks. The support was very helpful and reactive, they kindly proposed to set up the app on my behalf so I had practically nothing to do on my end. I would totally recommend this app to everyone who's facing issues with Shopify's basic shipping features.
I've Installed the app after noticing that some customers were leaving my store after seeing on the cart page that they don't have the ability to apply their discount. The app works perfectly. It was integrated automatically with my theme and the discount code box was placed perfectly. There are many discount code fields look to choose from which is nice. I needed a little adjustment and Arthur from the support was very effective to help me out with my concern. Everything looks perfect on both mobile and desktop devices. I would definitely recommend it.
Amazing app! I was using Weglot which is much more expensive for the same features until i discovered this app. Borya and Lilit from the support were so helpful and litteraly did everything for me in order to set up the app correctly in my store and make it look professional!