PrettyBoy

It took me a long time of seeing these guys before finally giving it a shot. The insights in a short amount of time have been instrumental in changing the way we interact with our customers. FWIW, my account manager is Kori, and I can't speak to the others, but if you onboard with them, I would absolutely request working with Kori. She is fast to respond, fast to offer a call/schedule, and knows what matters to operators along with having a deep understanding of the platform. Thank you for your thoughtful review! We're honored to support you here at RetentionX, and we're so thrilled to hear how instrumental our platform has become for your business to better understand your customers.Thank you for recognizing our support team as well! We appreciate your trust in our platform and we truly look forward to continuing our collaboration with you.

Unique way of tracking our marketing events especially as we grow and need to make sure all teams & agencies are aligned. Had a problem with the page monitoring integration and Chris was quick to solve it.

Simple bundles and good customer support.

100 stars out of 100. We are another case study coming over from ReCharge. I cannot stress enough how seamless this has been. I think ReCharge is a great product, don't get me wrong, but I'm a stickler for customer support. Personally, I think it's complete BS how many of these apps take so much money from you, but can't figure out a way to provide exceptional support. Skio made it clear from the beginning they are not compromising on that, and they have lived true to their word. Another key thing is that after spending a decade in sales, I'm very sensitive to being sold to. Skio (and Aidan specifically) understand this, and do not push. They consult, provide ideas, and when you're ready, they bring you on. No "this offer is only valid for today" type BS. First off, they have a dev team that handles the entire transition, in the backend, and without your involvement until it's almost ready to go live. Secondly, you are assigned a CSM right out of the gate for on-boarding, go-live, and post go-live support. Our team for this, Sandro & Chris, are both absolute FKN rockstars. They respond fast, in-depth, and follow-up after the fact to make sure it all made sense. Beyond this, the product is superior to ReCharge IMO for multiple reasons. 1) They take over your account/login page as part of the build, so whether you're a sub, or a single purchaser, you have one clear account for your order history, and the UI/UX is outstanding 2) The data analytics are waaaaay faster load times (almost real-time...sometimes a slight load delay) 3) The customer UX/UI in the portal is way sexier and easy to use 4) Their cancel flow allows for a lot of customization to reduce churn - we've implemented multiple new messages and reasons, along with churn reducing actions Overall, Skio is moving forward, while ReCharge is playing catch-up (even if ReCharge still has features Skio doesn't yet, it's clear Skio moves fast, and is constantly updating, whereas ReCharge is resting on their laurels) I love the team, the pricing is fair, and the tech is awesome - I'm excited to see where this goes.

Great integration app for QB!

We live in a world where there are quite literally a bajillion different apps to serve our needs as ecomm business owners. For any problem you have, or any value add you want to provide, there are at least 10 apps for your problem. Having the tech work is the baseline for a successful experience, and ReBuy's tech is great, or at least seems so to a dummy like me. Working with an app or service provider that still understands the singular core principle of a successful partnership - treating your customer's like they matter and with the understanding that they're the reason you have a business - is as rare as a white rhino these days. That's where ReBuy excels. To that point I don't even know if it's their entire company, but we work with a guy named Max as our customer success manager, and this dude just fkn gets it. Max was there every step of the way during on-boarding, but the VIP treatment didn't end there, including during post-implementation, and BFCM, where he was on it continuing to be a resource, responding at any hour just to be sure his clients were ok during the most chaotic month of the year. I'm sure other apps can do what ReBuy does and if I had to guess some could do it cheaper but in today's day and age, having a team behind you, in your own time zone, that speaks your language, and understands your challenges deeply is quite literally priceless. Thank you Rebuy and Thank You Max.

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology. Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved. Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

Fairing has been awesome for us so far. We are a two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution. They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes. I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.