Joco Records

Any issue I've had has been met with a helpful reply and a solution. I do not have anything negative to say about the app. It's simple and does what it says it will do, which I greatly appreciate. -JocoRecords.com

This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims. Customer support is not help at all and will essentially just forward your emails over to the same claims team that denied them. If you reach out to the claims adjusters, they simply tell you "this is staying closed". My last claim she flat out told me that USPS said the delivered it so it's denied. Ok, so why are you advertising that this protects against theft or packages that were misdelivered? In the month of December alone, we paid this company (UPS Capital, InsureShield, whatever they go by now), over $800, only for them to deny claims. To me, this is blatant fraud and honestly, we are considering legal action and may also have to talk to our bank about reversing that charge. It's not just these two claims, it's happened before and right now the cost does not justify the spotty coverage they are replying. Our recommendation, seek a different app. You won't be happy with this one (also, the shopify extension/app is extremely buggy and sometimes won't even show you transactions).

Start on the free plan and if you want more, you can easily upgrade. The reason I'm giving 5 stars is for the customer support. They seem to be always available and willing to help.

Great customer support, which is hard to come by these days. While we haven't extended our plan into the paid tiers yet, I feel very comfortable doing so now knowing that the support will be there when I need it. I've received quick responses to my questions and even had some enhancements get pushed within 24 hours. You can feel safe installing this app, unlike some of the others out there.

UPDATE: 12/11/2023 - This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working. ORIGINAL REVIEW - I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

The app is great. It provides most of the reports that SHOULD come with Shopify right out of the box. The customer support is also great and easy to get in touch with. I do recommend this if you are looking for a reporting app.

While it's annoying that we have to rely on tons of paid apps just do provide basic functionality, this was definitely the best reviews widget we tried. The customer service is super fast and fixes things within a few minute of me reaching out. I can recommend this app.

I have to say, it's very upsetting to use Shopify and find that they (Shopify) do not include any good reporting functionality. It's sad we have to resort to so many 3rd party apps just to get basic functionality, most of which is required to run a business. But since that is the case, it's good to have a great app like this to help out. The reports are plentiful and easy to learn. But where this app really shines is the customer support. I get a live agent and have my questions answered quicker than any other app on Shopify. This is one app where I'm happy to give them my money each month. As long as prices don't increase, I'll be a customer for life! Keep making great apps and I'll keep installing them. Shout out to George Bailey-Kirby! I've spoken with him a few times and he's always great to work with.

Until this app has a way of showing customers (on a dedicated page and on widgets) what we are doing, this isn't super helpful. We can make carbon offsets ourselves with our profits. What we'd like is a way to show the customer: Here is the difference you've all made ordering from us. Here is what our business has contributed from your orders. Here are the places we are helping. A dedicated page for this info is a must. Customers don't trust us just saying "carbon neutral" and we are tired of fielding constant emails asking where it goes, how much, etc. I will update this review to 5 stars once this functionality is added, otherwise, keep up the great work!

I can't say enough about how wonderful Marc and this app has been. It's easy to use and looks beautiful on our website. They have worked with me through the entire installation and have even checked in to make sure it's meeting my needs. I had a couple tweaks and the response time and assistance came within hours, not days like other apps. This is a great app and it's backed by a great team. You won't have any regrets on installing it or paying for it, because you get constant updates and wonderful support. That's literally all you can ask for.

Installation of the app was a breeze thanks to the great customer service. I had it all up and running in minutes. I even had a nice chat with the app creator and discussed upcoming enhancements. I'm sold on this app and plan to keep it installed. I have used several other "back in stock" apps and this is already the cleanest UI and quickest customer service response time. Get this app if you can't decide!

Great customer service. There were a lot of UI difficulties right out of the gate, but luckily, their customer support was very helpful in making tweaks for me. I also discovered a bug shortly after installing and they had it fixed within a week. I do recommend this app and I think it will bring a nice set of features to my website for my customers.

I'm loving this so far! The chat support was immediate, which I appreciate. The app is super easy to use and very customizable. The fact that it's free is the reason I signed up. Because of all of that, I can easily see myself upgrading in the near future. I prefer that to paying up front, before knowing if I like the app - good call on that business decision! They also let you preview before it goes live so if you don't like it, you don't have to publish it. A couple days later, they also helped me with an issue I was having with the code. They went above and beyond to make things right. This is how you do customer service! I can highly recommend this app to anyone interested.