Mineral Buffet by Little Avalon Farm
United States
Reviews (6)
I really love this app. It works well, is easy to configure and most importantly, has amazing support. I have asked to set up features a few times and the team is responsive, professional and effective. I work with a lot of apps and a few devs stand out - Appstle is one.
Developer reply ·
Thank you for the great review! We're glad to hear the app is working well for you. Your review motivates us to keep improving and delivering great service!
This app is an absolute must have if you reach nexus in multiple states. Manually dealing with state orgs is such a headache and seriously gave me anxiety in the midst of a busy growing business. Tax Rex has been a lifesaver. I never have to think about taxes. I just get nifty little reports in my email that all has been handled. Last week, I received a state notice for an unpaid month right when we reached nexus and before I'd set up autofile. I was heading out of town and didn't have time to dig into it. I sent an email to Tax Rex support and they handled it while I traveled. Truly a great app and I'm so grateful I don't have to worry about managing taxes anymore.
I'm a long time (since 2010), established brand with no negative reviews or other issues, but I realized today another paid plugin here in Shopify is creating downloads my browsers are blocking as dangerous files (!!!). That's not a great user experience, so I began seeking out alternatives. Before I could even attempt to use the app, I got repeated 500 server errors and an error code that suggested I contact support. With no discussion or explanation, I received this email this afternoon, after installing the app and giving them access to my customers and account info as required? I don't understand the reasoning, but I am highly concerned about the outcome now. The message: "Hi After conducting a review I am sorry to say that we are not able to approve your account. I understand this will be a disappointment to you and given our security practices, I am not able to share the details of the review process or the reason for our decision. Paul Tomes Head of User Operations, SendOwl." I am completely baffled, dismayed and, evidently, not allowed to request info on why they would choose to do this, so I'm sharing my experience in order to let others know. At the very least, I would attempt to create your account before installing the app so they don't gain access to sensitive information. As for me, I guess my goat care resources must be troublesome, so I'll go on my way to find another solution, with no idea what I did wrong to warrant this treatment in the first place.
Developer reply ·
Hi, this is Paul. Sorry for the late reply, I was out for a couple of days. The email you used to sign up with was marked as spam by the 'spam domain' service we used and never got passed the first hurdle! I am sorry about that - it was a frustrating experience for you. I have explicitly whitelisted your email and domain in our system and will look into why it was marked as spam by our external domain checker. This was definitely on us, but please reach out if you have any questions! Cheers, Paul.
Excellent plugin with a lot of uses cases. I have used it for several different notifications in my business: -notify manual dropship vendor when an order is placed so they can fulfill (it uploads tracking info back to Shopify too) -alert us when someone who has issued a chargeback in the past places another order so we can deal with it -alert us when someone uses a PO Box so we can ensure the weight of the order is within USPS parameters -auto cancel high fraud flagged orders Customer service has been ultra responsive 100% of the time. Nothing at all bad to say about this plugin, it is WELL worth the small price.
Developer reply ·
Great ideas thanks for sharing how you use the app, really cool!
Bixgrow support team is super responsive and helpful when questions come up. The app also offers a lot of value for the price. It functions well and is not glitchy. Excellent choice for our online store!
Helpful tech support! Helped me quickly.
Developer reply ·
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)