Savvy Stylish
United States
Reviews (8)
This app not only has limited functionality, but what really alarmed me was how the support team handled my issue. Without my permission, they used my store products inside their admin app, which is a serious data violation. We don't share our store products outside our store, and this was not disclosed prior. That’s a major breach of trust and raises serious security concerns. When I raised this, their response was: “It's only admin access that helps us to fix if something is wrong with the campaign. What's your phone number, please? And our manager will call and explain everything.” This is exactly the problem — dismissing merchant concerns instead of respecting data boundaries. Merchants deserve transparency and control over their stores. I cannot recommend this app.
Developer reply ·
Hi, it's Barak, a manager from the team. I tried to call and explain the 'admin' interface you saw in the video. I sent you a video to your mobile number, showing that we only use the data that merchants accept to send us while installing the app. The data is arriving via the Shopify API, and we can't take other data, since we're a Built For Shopify app. When you browse our app listing page, you can see the Data Access section that specifies the data we have access to. The admin area is to show you how to change settings and ONLY to improve our services. WE don't do anything disallowed with the data, Please, return to my calls/messages. I really want to explain myself and make you feel better.
I recently had an issue with Review widget not showing correctly, and Felix helped out real quick. Very good customer service. Recommend this app.
I will admit there is a bit of learning curve to use the app, but once you figure it out it’s such a breeze. There is good YouTube videos, and manoj/ support team are awesome! We encountered an issue and they fixed it as promised and kept us updated as well. I recommend this app!
Developer reply ·
Thank you for your feedback! We're glad you found the app easy to use after getting the hang of it. Our support team, including Manoj, is always here to help. We appreciate your recommendation!
I wish I can give a -ve star rating for this app. It worked really well for a few months, and then things broke, I mean came to a grinding halt. I am unable to login to their app and make any changes. Customer service exists but barely, and their ETA for fixing a production issue is 72 hours. I don't know how anyone can run an ecommerce store with this type of app and support when you are simply unable to make dynamic changes and see it take effect.
Developer reply ·
We’re truly sorry to hear about your experience. We understand how critical it is for your store operations to have an app that’s reliable and responsive, and we regret that we fell short of your expectations. Not being able to log in and make changes - especially during peak times - must have been very frustrating. While our standard ETA is set to ensure thorough fixes, we recognize that urgent cases demand faster resolutions, and we’re actively working to improve response times. Thank you for sharing your feedback; it helps us do better. Best regards, KaktusApp team
Their customer experience is undoubtedly "THE" best. We had an issue with their integration, and their customer service team (Limo, Alexis) + dev team (Daniel) helped out overnight. They had to do backend customization and got it the way we wanted it. Highly recommend this app. Hope the app pulls in orders for us!
Recommend it - easy to install and get going!
Developer reply ·
Thank you for your review! 🫡 and thank you for recommending it to others! 💙 Zydrunas
This is my most recent update on Trendsi as it comes to shipping. If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..." In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly. ----- Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice! Another day, another wonderful service from Lorie - thank you for help with bulk uploading.
Developer reply ·
Hello Savvy Stylish, Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️
I wish I can give a zero-star review for their product and service. I installed the trial version, and then immediately upgraded to the $10 version to try out their service. The emails never worked. So I uninstalled soon after, and I reported this to the customer service, and they said they would do a refund. No refund, no service!! Stay away from this app.
