← Merchants

The Traders Australia

Australia

Reviews (5)

★★★★★
Shopify

Easy to use, but didn't initially work with our purchased theme (Warehouse). Sent a support request, and literally within a couple hours (and a couple back and forth emails to fine tune things) it was up and running exactly as we needed. They helped us fix the code that was causing it to not work. Fantastic response time, great support. Highly recommended.

on Avada Order Limits Quantity · About 23 hours using the app
★★★★★
Shopify

Absolutely DOES NOT WORK. Tried cancelling multiple times and they're still charging me. No replies to messages. POOR POOR POOR Hi There, we can see that you have been using our app for more than 3 years, and we are truly sorry to see your review. We have checked both our support mailbox and chat history, but we could not find any message from your store. We would love to understand the issue and help resolve it. Could you please contact us at support@merchbees.com? Thank you.

on MB Push Down Hide Out of Stock · Over 3 years using the app
★★★★★
Shopify

TERRIBLE CUSTOMER SERVICE. Their API feed DOES NOT work with Google Merchant Center, don't listen to their lies. Google confirms their feed does not send "Target Country" or "Destination" details, which are required by Google Merchant Center. Wasted many hours talking to useless customer service (Arlie and Chloe) who know nothing and don't read the actual support requests, they just lazily copy and paste "help" articles which are useless and don't address the actual issues. We set up the feed exactly as their support documents describe, but the feeds don't work. Can use any other API app and it works fine. USELESS APP - STAY AWAY

Developer reply ·

Thanks for your feedback, We have many merchants sending Target Country and Destination details without issue. We have reached out to discuss this further with you, we would really appreciate the opportunity to ensure all issues are fixed. Nikki

on Shopify Marketplace Connect · 3 months using the app
★★★★★
Shopify

Absolute worst pre-order app I've ever used. Search filters don't work, product categories dont sync, can't skip ahead pages in the list. Completely non-functional!

on PreOrder Globo | Back in Stock · Over 1 year using the app
★★★★★
Shopify

Cannot import/export using paid plan, it just says "must upgrade to use" but doesn't tell you it's only on the most expensive plan. Other apps are much better and cheaper.

Developer reply ·

Thank you for the review. We have clarified the messaging in the app to make it easier to understand.

on Webify Metafields+Data Doctor · About 1 hour using the app