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The Sense of Doubt

Germany

Reviews (9)

★★★★★
Shopify

Great app that increases revenue and also with fast and reliable customer service. Thank you guys!

Developer reply ·

Thank you for your kind words! We're so glad that you're finding ReConvert to be helpful and that you're happy with our customer service. We put a lot of time and effort into making sure that our app is effective and user-friendly, so we're glad that you're finding it to be easy to use and that you're happy with the results. We also want to make sure that our customers have the support they need to use our app effectively, and we appreciate your feedback about our customer service. We're also glad to hear that you're seeing some good results with our app. We're always working to improve our app, and we appreciate your feedback. Thank you for your business! We hope to continue to be a valuable resource for you and your business.

on ReConvert post purchase upsell · About 3 years using the app
★★★★★
Shopify

Extremely happy with this app and with the excellent customer service that they provide. It is exactly what I was looking for and even more. Thanks a lot! Highly recommended.

on Loox ‑ Product Reviews App · 9 days using the app
★★★★★
Shopify

Great app and excellent customer service. Highly recommended if you are looking to increase your conversions.

Developer reply ·

Hello to our friends from The Sense of Doubt Thank you for the review. We're so happy to hear that you are enjoying Sticky Add To Cart BOOSTER PRO. We are incredibly grateful that you took the time out to leave us such a wonderful review. We are happy our support team was able to assist you. We wish you and your store great success! We appreciate the recommendation! Tanu & The Sticky Add To Cart BOOSTER PRO Support Team

on STKY ‑ Sticky Add To Cart Bar · Over 3 years using the app
★★★★★
Shopify

WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!

Developer reply ·

Hi Aleandro As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution. By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too. I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done. We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone. So we have built some capabilities in the app The system also gives you the ability to clear the browser cookies via noref links like https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies and/or you can easily manage the sales via the Sales page. Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab) The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system Hope this misunderstanding does not sour our long term relationship. Thanks and Regards Anuj Tenani CTO @ Goaffpro

on GOAFFPRO ‑ Affiliate Marketing · About 1 year using the app
★★★★★
Shopify

Very functional app if you are interested in displaying different labels on your product pages or collection pages. The customer service is really good and they respond to all my queries quickly. Thank you

on Elegantsy Product labels · 14 days using the app
★★★★★
Shopify

Extremely helpful and fast customer service. The app does exactly what I wanted. Thank you so much!!

Developer reply ·

Thank you for the 5 star rating and for sharing your experience with our support team. We're hoping to bring more benefits to your store in the future. We’re here for you anytime!

on Buddha Mega Menu & Navigation · About 21 hours using the app
★★★★★
Shopify

Great app with amazing customer service. They answered to my query really fast and solved it immediately. Thanks!

on Generate images AI Images · 8 months using the app
★★★★★
Shopify

Excellent customer service. I asked for an ad hoc request and they solved it within minutes, thank you! Looking forward to using the app!

on Upcart—Cart Drawer Cart Upsell · 44 minutes using the app
★★★★★
Shopify

A brilliant app to change product variants in a smart and easy way. Excellent app and customer service. Thanks!

on SA Variant Image Automator · 10 months using the app