TheCozyApparel2
United States
Reviews (7)
It's a SCAM. They will never ship your orders. All reviews here are fake and done by them on their own. DO NOT DOWNLOAD OR USE THIS APP. Check there real reviews on trustpilot. UPDATE : They had the audacity to charge me 30% fee for order they haven't made or shipped since ages. UPDATE 2 : I did received refund, but they did it only after posting about their scam everywhere. And I will keep spreading this since I don't want other sellers to lose money because of scammers like your company. Stop lying the product was made, your company had messaged it's out of stock. Then how come the product was made? out of thin air? and then asked me to pay 30% restocking fee. Should be ashamed of yourselves. Check their real reviews on trustpilot and you guys will see who is malicious! They have zero stock management and most of your orders will be cancelled by them and they will charge restocking fee even for orders that are out of stock. Crazy business model! ALL THE FAKE REVIEWS HERE ARE FROM SAME LOCATION, I.E. CHINA / HK. AND ALL OF THEM ARE FAKE We understand that a full refund has been made for you, because the product has started to be made, so there needs to be a 30% loss of product, custom products are not recyclable, but your kind of evaluation has been more than once, the content is exactly the same, which makes me suspect that you may be malicious evaluation... [UPDATE 1] 1. product type is a custom product, need to customize the content and product together with the production, so out of stock refers to the parts of which are not enough stock, is your order has been made, so only to charge 30%, this problem we confirmed internally, is in the production process we caused the problem, so to give you a refund, but you should know that it is not that you give us a bad review I do so, is After understanding the matter itself, we made the decision. 2. trustpilot on the comments except for one of your other has nothing to do with us, is the original domain name of the site left, we are maintaining the new brand insist on wanting to enhance before not changing the new brand 3. our first customers are from Hong Kong, from the region to do, this is very unusual for you? [UPDATE 2] We welcome feedback to me(discord) or our customer service team when problems are found with an order, we will confirm if the order is caused by our problem, if yes, we refund 100% and even provide compensation, if not, it will be handled according to the platform rules.
DON'T EVEN BOTHER TO DOWNLOAD THIS APP! THEY WILL NEVER APPROVE OR OPEN YOUR ACCOUNT. Wasted my time with them! 0/10.
Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.
Quality control and support doenst exist at all. They are repeatedly shipping misprinted/wrong orders and even after 10 days i havent recevied any response from them. It would be better if they just SHUT DOWN!
AVOID THEM AT ANY COST! Gelato is a big time scammer and they have no control over their printing partners. All they do is COVID COVID COVID. They are advertising fake Dec 10 deadlines for Christmas orders and now the orders placed on Dec 3 shows estimated delivery of 29th (this is fake too and keeps on extending). They will take your money and forget about orders. 11 days and they couldn't even ship a print. And don't even try to reach out to me again. I am done with you SCAMMERS! You guys have ruined my business and they will ruin yours.
Developer reply ·
Hi, We are sorry to read this type of review. We try to always be genuine and honest in our communication. It is extremely rare to get this type of review, but we of course will try to relate to your feelings about your experience with Gelato in a professional way. You are obviously very frustrated about the impact of COVID-19 and so are we. We are not only frustrated, but we are deeply concerned since some of our team members and employees at our partners are impacted personally by the disease. Our priority has and will continue to be the health and safety of all team members and partners working with Gelato orders. Some of the impact of this pandemic- apart from the well being of the community- is felt with fewer staff members at our print partners, a boom in global eCommerce, and general delays at most major logistics providers. We always seek to improve our operations and our communication with customers about their order status, but unfortunately we cannot influence these global factors impacting production and transportation. We have identified 2 orders in your account that are delayed. We have reached out to you separately via email with an update about these 2 orders including all actions underway for the delivery of these orders. Best Regards, Achille Mileto Head of Customer Advocacy Gelato
The print quality is amazing and not a single issue so far. Support team replies super fast too. 10/10
Developer reply ·
Thanks for your review, our job is to to make is sure you and your end buyer is fully satisfied with the order. We are lucky to be your fulfillment partner.
Amazing pricing, ships super fast and great print quality. I have used them for a lot of orders and not a single issue so far.
Developer reply ·
Hello TheCozyApparel2, Thanks very much for leaving the review. Looking forward to working with your business.