Ferris Wheel Press

Good app with many useful features. Got very quick assistance from David. They helped me resolve my issues instantly

App is handful and very direct. Very supportive team and they are helpful. The development team is very responsive and did the best on my requests. However, the live chat is not quite working sometime, urgent problems might still need time to resolve.

Easy to use, free installation, great shipping pricing. I like how user-friendly NetParcels is. It's a great shipping service for small businesses.

Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.

We integrated several apps and had difficulty tracking our manufacturing and inventory in Shopify-- they did what they needed to do but didn't update the inventory accurately in Shopify. Katana helped track both the manufacturing side and inventory, and now we're able to track and plan what we need in stock for orders as well. (No more numerous spreadsheets!) Their customer service team is one of the best I've met-- they're quick to answer even during busy shopping seasons and they go above and beyond to guide you through Katana to get it to where you need it. They're open to questions and suggestions, which I appreciate as well. They're still growing and I'm excited about future functions they plan to introduce!

As if the functionality of this app doesn't speak for itself - the support and customer service teams are next level. We had a small aesthetic tweak requested for the bundles, and within an hour the change was made. Vitals truly does it all with minimal/no code disruption, and is very easy to implement. We have been using Vitals for over a year and haven't faced a single issue. If 10 stars were an option, we would give them 10 stars.

We can't say enough great things about the SpurIT support team. We had some minor problems integrating (due to our theme - not app functionality) and the support team was very fast to respond, and had a solution within 24 hours. Kiryl, and Alexander are very pleasant to work with and were a key factor in our decision to go with the SpurIT app suite.

The support is truly horrible. They messed up the install of our theme which led to huge issues in our store. When we reached out for urgent help, they just gave us generic answers. STAY AWAY!