Brain Forza

LETS START AT THE BEGINNING Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done. First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads) ONCE SIGNED UP Once you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. FAKE WEIGHTS TO INFLATE PRICING This was the first insane nightmare. The package ship weights were not even CLOSE. Some packages that would weight 0,6lbs were being shipped stating they were 4lbs. EVERY single order that went out the weights were 20-1,000% higher than in reality. Even worse, they ask “please send me the shipment with the wrong weight” on purpose, to get you stuck, because it’s EVERY SINGLE SHIPMENT. So imagine how long it takes. I had to resort to threatening to sue for them to finally investigate. We were charged THOUSANDS more than we were supposed to. They finally audited and fixed most, but it was not enough, and they never actually refunded the amount to my card as promised. It kept being excuse after excuse. I don’t think we ever got back what was promised, which was still only about 30% what was deserved. LATE SHIPPING I will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely. TERRIBLE LOGISTICS & TIMELINES This is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment. It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you. LOST PACKAGES UPTO 7% Once they switched to this weird logistics setup, we would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us, saying "They did their part" with no evidence. I think they just never shipped them. MISSING INVENTROY Inventory would just go missing, 100+ units at a time often. Suddenly, I would see our product for sale on Amazon by another seller - which is IMPOSSIBLE, because we don't sell to any other sellers or Distributors. I believe our inventory was being stolen and resold on Amazon. FBA PREP LIES & STEALING We had a set fee for FBA prep. One single fee, then per bottle label cost. I would notice these HUGE bills hit for $500 or $1,2000 for a few packages. They never honored the FBA pricing, I would have to message in, fight with them, send them screenshots of our contract. Then they would say “Oh yes sorry our mistake, we will give you credit” This happened everytime, they hope they can just sneak all this past you. And, I don’t believe we every got the credits back, I never saw any refunds. They would charge us hundreds of dollars to label 90, 180, 270 products.

Great! Easy to use. Have it for 3 different stores. Forces you to keep design simple and effective. They could maybe expand on some things a bit more, especially video embeds, but still good!

There were some small initial hick-ups as some of my perceptions were of service were not there right away. However their team is very fast and professional. They helped take control and fixed everything. I will be installing this into two more websites!

When I first signed up for Postscript, I really liked it. Simple, easy fair pricing. I then took a break to try Attentive as I was offered a really appealing rate. I shut off Postscript, but noticed even with no texts going out, that every month within the first few days, it said all my credits were used.....which was not possible and the "sent texts" reflected this - 5,000 credits gone, with 0-124 texts sent only. Support said this is an "a typical issues" and they couldn't find the reason I was being ripped off. Their solution, was to push me to their new pricing plan which was $500 for all the same features.....a TOTAL SCAM. Disgusting. Their team wasted my time and although nice, were not very professional or accommodating. Attentive offered me upfront a much better pricing structure, I am not sure if I can share publicly so I will not, and we are a small company. Each site the bill is around $50-$150 a month. Honestly I am so disgusted with this company. Their software has an error, ripping me off, and they want ME TO PAY FOR it by switching to their new billing system which is $500/month for the pro plan, to have the same features I currently have. Sadly after somewhere around 3 years, I will be canceling all our Postscript accounts. Disgusting. One of the worst scams I have ever been exposed to. How many people actually keep track and audit texts vs credits? You should! And they wanted to switch me to an uncapped pay as you go model for 10x the price...yah, ok!

Honestly, I hate Klaviyo. I was recommended to switch by my Marketing guy (because they get about 50% commission, checkout Klaviyos Gold, Platinum and Silver partner agreements). Its a total ripoff and lacks basic functionality that Mailchimp has. Mailchimp is half the price, with all the same and significantly more features including way better segmentation, demographic estimated, re-marketing tools, postcards, built in surveys, landing pages, etc. Also my favorite Mailchimp feature, is a one-click button that lets you re-send a campaign to those who didn't open it the first time. Gets huge open rate gains. Klaviyo is garbage. I never should have switched over. Don't waste your money.

Great app! Simple to use, best pricing the service is AWESOME. They are so fast and work hard for you making adjustments etc as needed. Great conversion rate as well on review emails.