Postscript SMS Marketing

Best email / sms in the game. We switched from Klaviyo and its been a game changer. The migration was super easy (they migrated all our email flows / contacts) and shopper + the new CDP they've built helps us with 1:1 communication at scale

I genuinely like Postscript and appreciate what the platform has to offer. However, I'm disappointed with how difficult it is to reach a real person when I need assistance. AI support is helpful for basic questions, but when an issue requires more attention, customers should have an easy way to connect with a human representative. Good customer service is just as important as the platform itself, and I hope Postscript makes this a priority.

I have been a Postscript customer for years and unfortunately had an extremely disappointing experience that ultimately caused us to leave the platform. We were on Postscript’s legacy credit billing system and purchased SMS credits as we needed them. After a plan downgrade, 14,327 paid and unexpired credits disappeared from our account, representing approximately $144 that we had already paid Postscript. I contacted support immediately and provided screenshot evidence showing the credit balance before it disappeared. Their own support representative acknowledged the missing credits and told me the issue was being escalated to billing to investigate and locate them. Instead of correcting the billing issue, we were repeatedly told that because our account was on their legacy billing system, Postscript no longer had the ability to troubleshoot or restore credits and that we should migrate to their newer usage billing system. Migration was not the issue. We were simply asking Postscript to provide the credits we had already paid for or refund their value. Postscript never confirmed that migrating would even restore the missing 14,327 credits. Eventually, support explicitly told us that they were unable to add the missing funds back as credits. They acknowledged that they did not want us to “lose out on what [we’ve] spent,” yet no refund, reimbursement, account adjustment, or other resolution was offered. During this process, multiple support tickets were marked resolved even though the billing dispute was still unresolved. Messages were repeatedly shown as read without substantive responses, and we had to open additional tickets just to try to get someone to address the actual issue. After years as a customer and tens of thousands of dollars spent with Postscript, I find it unacceptable that a billing issue involving paid credits was handled this way. A legacy billing system may no longer be their preferred product, but customers should not lose money they already paid simply because Postscript says it no longer has the tools to correct a problem on that system. We ultimately had to file a dispute with our credit card company, export our subscriber data, cancel our Postscript account, and move to another SMS provider. This entire situation could have been resolved very simply by restoring the 14,327 credits or refunding the $144 we paid for them. Instead, we spent days opening tickets, escalating the issue, and repeatedly explaining the same billing problem without receiving a resolution. After this experience, I cannot recommend Postscript to other retailers or businesses. UPDATE 9/3/2026 while we were waiting to transfer to another service Postscript removed $43 worth of credits! So a total of approx $187 was taken from us via credits. 0/10 DO NOT RECOMMEND!!! Its one thing to have a faulty billing system its on ANOTHER LEVEL to admit that and then refuse to refund or reinstate any credits. WILDDDDDD!

App won't approve you and then will charge you for services you never used and never approved and refuse to give you a refund. No real customer service. Total scam. Do not download.

I used this in 2023 with good results, decided to use it again for an SMS campaign. The app is glitchy, random lines of code are often in the app and changes don't save consistently when I am creating messages or popups. Additionally, I tried to use their template automation for a winback campaign I am now on my 3rd conversation with support because the triggers aren't set up right. Unimpressed with the app, especially for the price.

This app just stole $500 from my account as a service fee which means whether you use the platform or not you are charged $500 upfront plus per minute. They are very expensive and dishonest. Do not do business with them.

I LOVED Postscript. And then this year they instituted a new monthly charge in ADDITION to charges per message sent. I enjoyed the $200 credits plan for years. Then they MADE me choose the new pans, even though I had credits through March 2. Not happy. I had to uninstall to receive my refund.

I gave it a try and here is my assessment of the app: It has good ideal features, two major issues: 1. Techs support is terrible. If the question cannot be answered from the AI support system, then no human will contact you. I'm still waiting. I give it credit, the AI system is good, but not that good. 2. No dynamic cross syncing between the app and the the SMS Shopify users. Meaning, if a user signs up through Postscript, the Shopify profile is not updated. If a user signs up via Shopify, then you have to manually import. This needs to be dynamic.

I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!

Working with Postscript is truly a privilege. The team support they provide, the ability to reach them anytime and get a response, was crucial for me. Our regular meetings have made us even more successful in SMS marketing. They stay ahead of the curve on SMS marketing developments. We left Postscript for a short time, but when we didn't see what we were promised, we returned. We continue with Postscript. Their team support, friendly staff, pricing, and contribution to the company's growth truly set them apart.

Just started using post script and it has been great so far. The customer service team is amazing. Was having a small issue and they got right on it! Looking forward to purchasing the subscription.

It never works

Overall I really like using postscript, it is easy to build out flows, make campaigns, and segment your list, their support is helpful and quick. and I like how you can A/B test your popups to see which ones get the best opt-ins,

Fantastic App!

They charge $25 even if you havent sent any text marketing out, trying to find another text marketing app to go with

This app has been so useful and the support is top notch!!!

I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was. The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term). The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me. Turns out their customer support is terrible. Don't use this service.

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript! p.s.where can we purchase the BFCM hats?!

Dont fall for their scam.... This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it. The use a loophole of advertising free but its not free its 25$ a months even if you dont use it. I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund. Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway

I thought i experienced bad customer service. This is by far the worst. Horrible customer service. Would not recommend it to anyone. The sale tried to get me to sign the contract but they have 0 customer service, especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgeable. I want to get out of the contract.

Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.

Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!

Postscript does not integrate with zapier. You dont get any data from phone only subs. Not even their name.

I deleted the app and its been out of my shopify account for over 2 months now only to find out that postscript is charging me €25 a month for not even using a single thing with their application. Ridicilious! Use this app if your ready to pay for it, other wise dont download it

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.

fast customer service. taylor was extremely helpful

I highly recommend PostScript. The assistance team is very quick and so helpful! You won't regret it!

Canceled my subscription and was still getting chsrged

Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!

0/10 for customer service. they will waste your time.

This app is amazing! It has increased sales so much! My customers love it. I wish I could get all of my mailing list to move over to text message. (I'm working on it) Conversions are great! Customer service is top notch. I am very happy with this app! Update: 5-28-24 I have been using this app for 4 years and it has been great until recently. I installed a new template and had a grand opening event. I had over 10,000 credits and the system said that I did not have enough for my campaign. It sent out 2 text messages. It prompted me to pay $51 more for the campaign. I refused because I had enough credits. My grand opening was ruined. I contacted support and they responded but not helpful. I’m bummed that I have to look for a new app now. Such a hassle.

After using Postscript for over 2 years, I can't commend their customer support enough. Recently, I encountered a setback where I lost hours of work due to an accidental error. However, the Postscript team swiftly stepped in and managed to recover everything for me. I truly appreciate their rapid response and dedication to resolving issues promptly. While Postscript excels in customer support, I've noticed some areas for improvement. The user experience occasionally interrupts my workflow, and it would be beneficial if the collected data were seamlessly integrated with Klaviyo to enhance communication strategies. Nevertheless, I remain optimistic that the app will evolve positively over time. Despite these minor setbacks, I'm committed to continuing with Postscript. Their stellar support and potential for growth make them a valuable partner in our marketing efforts.

STAY AWAY OF THIS APP! Their customer support is terrible. We have a problem verifying the TOLL number which said not to approve our account because related to "sells products considered to be prohibited content". We have nothing to do with weed or alcohol, just a beauty supply. We reached out to them twice, not even a solution, sending us a bunch of bsh!t instructions and left.

is not working for my customers! i got no help to translate in Norwegain. Sms code is not working and email for weeks!

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability. Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Customer service is second to none! Shout out to Taylor!!

Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.

Not only is the platform easy to use, the customer service of Postscript is unmatched! Anytime I am unsure of something, the in app chat is right there and the agents are always so friendly and quick to help us make sure we have everything done right so we are sending the best texts possible! 10/10 recommend this app for all your SMS needs

AMAZING CUSTOMER SERVICE AND A MUST NEED FOR YOUR BUSINESS

AMAZING Customer Service. My Customer Service rep Meg was extremely helpful and walked me through step by step on how to fix the issue I was having. I feel great knowing I have Meg to go to if I ever have any other issues.

It has the most advanced tools for SMS marketing. Plus, their support is kind and always help out with our questions or issues. Highly recommend

Get this app. Built for mobile and for desktop. Great customer service too.

We launched our online shop about 1.5 year ago and recently ventured into SMS marketing. After researching various apps, Postscript stood out as the most reliable choice. As a beginner in campaign building, I often have questions, but Taylor from Postscript's support team is consistently helpful and resolves my questions. What sets Postscript apart is their commitment to ethical practices, ensuring compliance with text messaging regulations, and their exceptional customer support.

Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!

Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!

Amazing customer service. I did not set up the automation correctly and after reaching out to support Meg helped me with all of our issues. Was extremely polite walked me through step by step of what needed to be done. Highly recommend

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price. I'm perplexed as to how this software has a 4.9. They have been charging us for 6 months even though we expressed that we want to unsubscribe. Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month. I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways. Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money. I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

I have to say, this app is seriously impressing me with its smooth performance. It's been a pleasure to use! And the cherry on top is the amazing support team. They've been so incredibly helpful and kind, going above and beyond to address any questions or concerns I have.

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst. Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated. We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

The BEST SMS software on Shopify...without a doubt. Intelligent staff with willingness to think outside the box with their partners! Couldn't recommend enough.

We have LOVED working with Postscript! It is easy and intuitive to set up campaigns and automations. We have made our SMS channel more conversational and lucrative since our switch to Postscript. Our CSM Travis is always so on top of our account and comes with helpful recommendations and data. Definitely the best CSM out there. We also had a fantastic onboarding team who set us up, Jared and Kaci. In summary, 10/10 and full 5 stars for Postscript!

This is the only SMS platform you should be using. A reliable team, an amazing back-end system, and a proven way to ditch your email and get your warm customers in the funnel! FLUX is team Postscript baby!

Awesome customer service and great program! We use automations and text campaigns that are linked with our other apps

Postscript is a really good app for SMS. Very straightforward and the whole team are amazing! Especially Taylor! :) Thanks team!

Amazing customer service. Elizabeth was very attentive. Their user interface is phenomenal and the functionality is perfect

Just completed the set up, and everything is working perfectly. I had a few questions while I was getting everything figured out and the support team (live chat and email) have been exceptionally helpful. Very pleased with the move over to Postscript.

Love the app, very versatile and easy to figure out. Love the automation options and drip campaign capabilities!

Awesome company and app! Very user-friendly and customer service is fantastic. Also, they are constantly rolling out new features which is great!

Best SMS app in the game. The platform is super intuitive to use and customer support is always there when we need it and always gets whatever we need built out for our SMS campaigns and/or strategy built precisely how we want it!

Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.

by far my favorite app for my business! SMS marketing has been a game-changer for us. We saw immediate results. Taylor & all other customer support reps have always been SO helpful.

Taylor was AWESOME!! She was a such big help and was quick to answer any questions I had with great knowledge all around! I have a lot on my plate and she helped put my worries at ease. Thank you Taylor!!

So far so good with Postscript! We are new to the platform and the onboarding and set up with Lauren and Shannon has been smooth sailing. Needed some quick attention to ensure my integration was set up completely and Taylor was all over it. Super helpful. Excited for more to come!

I love postscript It has really helped elevate my brand with staying in front of our customers. The customer service is on point and very helpful. Most campaigns that we have ran have been very successful.

Taylor, Meg, Faith, Jenny - Amazing Postscript team that takes support to the next level - making Postscript more powerful for us. They always have ideas and insight on how to grow. Love that the pricing is straightforward and no surprises. One thing I would like to see is more templates with proven flows and messages, and deeper segmentation options. There are pros and cons to any platform, yet Postscript gives us continual results.

This app is soooo impressive. The setup and help is amazing. My onboard team of Simon and Meagan were amazing. Always there to answer questions and kept me movin' forward on set up. I had a few technical questions and D and Faith answered me immediately through chat with perfect info. So friendly and helpful! I highly recommend Postscript!

Taylor was very very helpful in the questions i had with the SMS marketing! I appreciate her quick and helpful response! Must have app on your shopify store!

Great customer support! Meg helped me out w/ a tech issue and was able to get it cleared up in no time!

What I love the most about Postscript SMS marketing is how quickly the team responds when I have questions to ask in the chat. There's no waiting time and they're super helpful. Even if you have questions on the weekends they get back to you first thing on monday via email.

Great experience using the platform and even better experience partnering with the customer support. Heard Alex speak on Chew On This and wanted to implement his idea. The CX team went above and beyond after hours. Thanks Taylor!

I have used PS for a while now. I tried another app that had both email and SMS because of FOMO, but I'm back within a week. Their customer service is top notch. I am able to chat with a human and not a bot when I have questions.

Just onboarded to the platform and had the pleasure of working with Meg! She's a lifesaver and couldn't have done it without her!!!!

Great customer service. Thanks to Meg for helping us get things in order! Very knowledgeable and helpful getting started and customizing our campaigns/automations.

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us. Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

Taylor in Customer Support is A-Mazing. Being a new user I was having trouble navigating but Taylor was quick to respond and assist me!!

Tedious to navigate. Customer service lacking, usually takes days and several reps, to answer most simplest concerns.

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

Always an easy platform with all the extra help we need! Taylor was prompt to help me on the website CS end!

Great app and great support team! They helped us resolve an issue with SMS previews and kept us updated every step of the way. The app is easy to use and the team is very helpful!

One of the best SMS apps in the industry. On par with emotive and no up front fees. We had a technical issue because I removed the "ref" code from the initial message and after extensive troubleshooting Taylor a highly skilled and friendly support staff fixed my issue. I will now be using Post script with all my stores! You can tell post script have invested in the right support which is the most important thing for a company.

Love this app! Very user-friendly. I love that I can set up not just campaigns but also segments in little to no time. Very friendly and helpful customer service as well. UPDATE 1/9/23 Still loving this app. Meg was super helpful and gave me a quick response to my question. UPDATE 5/25/23 Still getting great service. Taylor was super quick and helpful!

We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.

Really intuitive and easy to work with! I love the automations and Postscript works really well with our Shopify website.

Good app and great team that helps you to get onboarded. Support chat is also a big plus. We love it at Kompsos!

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Taylor--for being the realest and sourcing quick solutions while I needed some very time sensitive troubleshooting assistance.

Taylor on the customer support team was very helpful and quick to answer a few questions! Much appreciated!

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

Taylor was amazing at providing me with the support needed to upload my list and went above and beyond.

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals. And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time. Love this platform but more so the people behind it!