FROGSHOP
United States
Reviews (5)
UPDATE 03/04/26 - This app is terrible. Amazon team is still non-responsive and software sucks. I was going to at least give them a positive rating for one of there reps but this whole experience just ruined my outlook on these guys. Never will use them again. STAY AWAY! As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in this entire team.
This app is AWFUL. No customer service present to assist with urgent matters. Just redundant answers and incompetent support specialists. I used them since 2020 and nothing has changed. Divy and hos previous team were perfect, but now the software has gone to crap. Highly DO NOT recommend if you have a full operation doing 1M+ in sales per year. Lots of bugs and shortcomings.
The team for the Google Shopping integration was great! Answered all of our questions and was mega fast in response time. Highly recommend them to other companies seeking a streamlined process of API integration. Thank you again!
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are not compatible with Shopify’s latest checkout. They will no longer be available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Developer reply ·
Hi FROGSHOP, Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at: https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/ We've been sending emails about this deadline also, but our apologies if those haven't reached you.
This app sucks. Been waiting to get approved for weeks now for the smart shopper campaign when its suppose to take 3-5 business days, tops. It Just says “pending”. Not sure why Shopify allowed this channel to be built if the developers do not respond and approve the issues listed here.
Developer reply ·
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a stuck pending campaign. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify