wool&
United States
Reviews (4)
I used fairing weekly if not more for quick insights into our customer base. It's so easy to edit questions and launch new ones. No complaints!
The best in the game! Gorgias truly helps us be the best CX team we can be, with next-level automations, AI tools, and world class support. Their team goes above and beyond to level up their merchants and really listens to the feature requests they get. Can't recommend them enough!
Developer reply ·
Thank you so much, wool team! It means a lot to hear Gorgias is helping your CX team thrive. We’re all about building with your feedback and supporting you every step of the way. We’ll keep working hard to deliver the tools you love!
We like Kiwi for its easy setup & ability to use our own designed template. It functioned well for us until this spring when something with the design broke within the app. The Kiwi team addressed our issue quickly only once we left a low-rated review. It ended up being a simple adjustment and our size guides are functioning as they once were, but it would have been a better experience had the team advised to update the sizing plugin when we surfaced the issue months ago. We will continue to use this app & hope for better communication if we run into anything again!
Developer reply ·
Hi team, Thanks for flagging this. We're sorry to hear about the frustration. We checked and haven't received any recent tickets from you since April 16, so it's possible your latest messages didn't come through. One of our team members will be reaching out shortly to assist and make sure this gets resolved properly. - Kiwi Management Team
We are loving Report Pundit. It has saved so much time from our Monday morning pulling reports routine. We were able to set up everything we needed to see (adding special fields, sorting, etc) for the exact time frames we need and have them auto send. We had some problems figuring out how to get LY reports to automate and had a fantastic experience with their customer service team. Our issue was not something that was quickly solved after one email and I really appreciated the consistent follow up and constant pursuit to tweak the result to what we needed. I heard Report Pundit had great customer service and I was not led astray.
