Trivae
United States
Reviews (6)
I've just installed this app to add bundles to my store and so far it has been amazing! Really easy to use and has a ton of functionality that will easily add to my AOV as soon as I set these live. The other huge benefit is the support team. They are online 24/7, super friendly and incredibly helpful, really willing to help customize the app for my store's needs. I have to underline that they are FAST too, which is key especially since I decided to install it right before BFCM and everything needs to be finished yesterday! Can't recommend enough!
Absolutely love OCU! It's hands down one of the most valuable apps I have on my store. There is a bit of a learning curve in getting the nuances of how it works down but once you're there, it's so easy to implement and the possibilities for customizing it for your store are truly endless. They do an amazing job to help you get up and running asap too with tools and links to any help docs you need. And the best part is most definitely the support team! Kid you not, they are incredible. They are fast, easily accessible via chat and every single person I've interacted with has been super helpful in resolving any issues I had asap. Can't recommend them enough!
Developer reply ·
Dear Trivae, Wow — thank you so much for the amazing feedback! We're beyond excited to hear that OCU has become such a valuable part of your store. 🙌 You're totally right — there’s a bit to learn at first, but once you’ve got it, the customization and impact can be huge. We're so glad our help docs and tools made the setup smoother, and it means the world to hear your kind words about our support team. 💛 We’re always here if you need anything, and we’re cheering you on as you keep growing your business! Team Zipify
I’m incredibly impressed with the support I received from the PreOrder Wolf team! I needed assistance customizing the preorder text for my slide cart and checkout page to make it more informative for my customers. Eva, who handled my request, went above and beyond to ensure everything was taken care of smoothly. She quickly confirmed that the changes I requested had been made and asked me to review the updates to ensure everything appeared as I wanted. The process was seamless, and the text now looks exactly how I envisioned. Alongside this, Eva provided clear instructions and a helpful video guide to enable the app extension in my store, making it easier for me to manage similar changes in the future. Not only did Eva address my initial request, but she also took the time to answer additional questions about customizing button colors and text placement. Her detailed and thoughtful responses gave me confidence in using the app to its fullest potential. Thanks to PreOrder Wolf’s efficient and friendly support, my store now looks polished and professional, and my customers will have a clearer understanding of preorder details. If you’re searching for a dependable preorder solution backed by an excellent support team, look no further. Eva and the PreOrder Wolf team truly care about their customers and go out of their way to help. Highly recommended!
Really great app for gathering product reviews. The set up is pretty intuitive and they have added a bunch of really great features recently including a search function and an image gallery to help visitors find feedback about the store's products quickly and easily. Also, I have to say the support is top-notch. Super responsive and VERY fast. Highly recommend!
Trackify has been great in helping me manage my FB pixel. I've used it for the last 3 years and have intermittently turned it off to test a native FB pixel integration vs Trackify and the app has always provided the most accurate data reporting. This is even more important now with the new iOS changes. Also the support for Trackify is outstanding. This is the only app I know of where a developer will sit with you and help you troubleshoot and resolve any issues you're seeing. Highly recommend!
Developer reply ·
Hello friends at Trivae Thank you for being such a loyal customer! We are grateful for your support, thank you for your kind words! :-) -Melissa & The Trackify Support Team
I'll pretty much echo what a lot of other reviews have mentioned recently. For a free app it's ok. It works mostly but then the feed breaks down occasionally and there is no mechanism to notify you when it happens so you may not discover it until you do reconciliations in Xero and find that transactions are missing. I don't know about anyone else but I have my hands full with running my store and my business, I don't do this task everyday so that means it could be a month or so of a broken feed before I notice. The answer I got on this was "oops unfortunately that functionality is not yet available". Then on top of it, I get an email saying "we've done a lot of work on this app recently" blah blah "and now we want to charge a small fee for the app! Oh and btw, your fee based on volume of sales will be $59.99/mo!" I'm sorry what? Who considers $59.99 a month for an app that does no revenue generating, basically passes transactions back and forth (that's it), breaks down and is full of bugs, a reasonable, not to mention SMALL fee??? I emailed them expressing my outrage at the pricing and the fact that the app doesn't even work as it should and was told that yes they've done a lot of work on the app in recent times and will be doing more work in the future. Is there anything else we can help you with??? I had to laugh only because what is the other alternative! Money grab like no other, and very little value. Hate it and will be looking for other solutions ASAP.