Alpine Luddites
United States
Reviews (4)
I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely. the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me. i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.
constant payment issues when i have a positive balance and auto replenish set up. Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Developer reply ·
Hi there, Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues. I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet. We have also contacted you internally with more details. Best regards, Andrzej Gelato Support Team
setting up the app is a PIA. every time i try to do something on the webiste for set up i have to sign in. There is no indication that my work has been saved. looking for a replacement.
Developer reply ·
Hello John, Thank you for your feedback! We truly apologize for the setup difficulties. You shouldn’t need to sign in repeatedly via the Shopify admin panel, you will stay signed in once you have logged in to your Shopify admin account. And we’re improving the save button for better clarity. I noticed your Contact Form is still active and working well. Our 24/7 support team has emailed you to address everything—we’d love to resolve this for you as soon as possible! All the best, Manuel Zotabox Team
great map app. easy to use. just wish I could ad directions.
