John Sloane Art

A pretty positive start! Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day. Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.

This is an outstanding app! Clear, detailed documentation and super easy install considering how much it's capable of. And the best part ... In the long run, knowledgable, quality support is what makes or breaks any app. The support for this app is super prompt and goes far above and beyond what might be expected. It's obvious that the developers are not just in this to sell an app and move on, they genuinely care about their customer's success and are willing to back it up with their actions and support!

I was a little hesitant at first about downloading and trying this app. After reading some very positive reviews I decided to give it a try. This app is AMAZING! I was able to quickly set up and format reports after only a few minutes of installing it. The interface is very user friendly and makes customizing reports a snap. I did have a couple of minor questions though. Much to my surprise (and delight) the Chat support was available 24/7 and was actually staffed by people that instantly knew how to solve my issues. (Note: The problem was due to my setup, not due to the app) This will definitely be my 'go to' app for Shopify reports from this point forward and be my recommendation to anyone that asks!

Updated 5-28-21 After having used Privy for a few months now and having started to take advantage of everything it has to offer, I've been amazed at the response and consistent increase in conversions. I wish we would have tried this app sooner. After all, it started with a free trial so what were we waiting for? After having a few questions along the way we also found out that their support is FANTASTIC. Shout out's to Uri, Marcel, Felix and Jose! (and anyone else I may have missed) Prompt, knowledgable and they don't talk 'down' to people just starting out. I see a long and profitable future using Privy! Just completed day '2' of Privy "Starter" program training with Dan. Another very informative, 'hands-on' presentation and it was free! This is the way all app companies should help get new clients 'onboard' and prove that their software actually works! (We made money the FIRST day) Day 1 with Connor - great, and now day 2 with Dan - great, can't wait for day 3!

Could use a little more explanation as the setup progressed, but good experience. Will have to see how effective the integration is.

Had a few minor issues after installation (on our end). Support was FANTASTIC! Prompt and immediately fixed the problem. Very good back and forth communication. After having tried a few of these apps I would definitely recommend Outlink to anyone in need of quality external link services!