Rugaustralia

We're thrilled to hear you had such a positive experience with our Opinew Product Reviews App UGC! Your feedback on the quality and speed of our service is much appreciated. It's great to learn we could impress you with our fast response and seamless installation. Remember, we're here for you anytime you need assistance or have queries. Thank you for taking the time to leave us a 5-star review. We hope to keep meeting your expectations! Best Regards, The Opinew Team

Thank you for taking the time to share your feedback and update your review. We’re sorry to hear that our pricing model left you feeling disappointed, and we understand why this experience was frustrating. After reviewing your conversation with our support team, we’d like to clarify that on our Fixed Tier plans, billing is based on the number of unique contacts reached during each billing cycle, not the current size of your contact list. Once a contact has been messaged during the billing period, they counts toward your monthly reach, even if they are deleted later. This is why deleting contacts does not reduce the unique contact reach counter until the billing cycle resets. We can see your billing cycle resets shortly, and our team has already taken care of the downgrade you requested. Thank you again for sharing your perspective. If you have any further questions or would like to discuss which plan best fits your sending needs, our team will be happy to continue assisting you.

Dear Rugaustralia, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.