The Artists Quarter

StockEye has been an absolute breath of fresh air. I still think it was criminal that Shopify decided to discontinue Stocky. For businesses like ours that genuinely relied on it for day-to-day stock management and purchasing, Shopify left a pretty significant hole when they killed it off. The only good thing to come from that, as far as we're concerned, is that it led us to StockEye. And having now worked with Ross and StockEye, I actually think StockEye is becoming better than Stocky ever was. One of the biggest reasons is that StockEye has been created by a Shopify store owner for Shopify store owners, and that shows immediately. Ross understands the problems because he actually deals with them himself. This isn't software created by somebody sitting in a development office imagining how an ecommerce business might operate. It's being built by somebody who understands what happens when orders are coming in, stock goes negative, suppliers need ordering from and purchase orders need to work in the real world. We've had some quite specific requirements within our own business, particularly around negative inventory and purchase ordering, and Ross has been superb. Instead of telling us, "That's just how the app works," he's listened to how we operate and what we're trying to achieve. We've worked with him on automatically identifying products that have gone into negative stock and need ordering, using the Shopify Vendor field properly, improving the way incoming stock is shown, and making purchase orders more useful for the way we actually place orders with suppliers. We've even discussed details such as being able to sort purchase orders by our supplier product references. These might sound like small things, but when you're actually running a busy Shopify business every day, they're the things that make the difference between software that technically works and software that genuinely saves you time. And Ross doesn't just listen to feedback. He actually does something with it. We've suggested changes and improvements and watched them get incorporated into StockEye. There's none of the usual experience of submitting a feature request and watching it disappear forever into some mysterious development roadmap. The personal service has probably impressed us just as much as the app itself. You're dealing with Ross directly. He knows who you are, he remembers how your business works and he understands what you're trying to achieve. There's no endless succession of support agents, scripted answers or feeling that you're simply another ticket number in a queue. It genuinely feels like you've got somebody working alongside your business and helping to develop the software around the needs of the people actually using it. That is incredibly rare in the Shopify app world. Shopify discontinuing Stocky was incredibly frustrating at the time, but strangely it may have done us a favour because otherwise we might never have found StockEye. StockEye is already doing what we needed Stocky to do, while Ross is continuing to develop and improve it based on feedback from real Shopify merchants. Five stars without hesitation. StockEye is a fantastic app, but just as importantly, Ross is exactly the sort of developer you want behind an app that becomes important to your business. I genuinely wish more Shopify app developers could learn from this approach: understand the problem, listen to your customers, respond personally and build things that make running a real business easier. A Shopify app built by a Shopify owner, for Shopify owners. That's exactly how it should be.

First impressions..... I turned to this app because in one day I had had 4,000 bots from Singapore in my store. On top of this, I was getting Bangladesh, China, Malaysia, Taiwan. I installed this app. I was slightly hesitant at first because it had only got seven five-star ratings, so not well used. Within seconds of installing the app, I didn't need to go to any support because it was so straightforward to set up that it worked straight away. Within five minutes it blocked all the countries, and to date I'm only speaking within 15 minutes of installing the app, which is absolutely solved what was becoming a major problem. I've got to say I am massively impressed with this app, probably one of the best that I've put on the store for what it actually does for you, and at only 4.99 it's a bargain.

This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.

The biggest fail in Shopify's history? Well, Shopify you've been asking us merchants for months - "Are you ready for for BFCM?" Well, yes, I was - got all my extra stock in, extra employees for packing the orders next week - lovely. Then - Shopify Email decides not to work on Black Friday!!!!! Utterly shambolic. Yes, I was ready, but YOU weren't. This is inexcusable. Back to MailChimp for me now. You've literally cost me £1,000's in revenue. It is amateurish from you. Shame on you, Shopify.

Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw..... Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews. This just isn't fair when I'm the one spending over £150 a month to get the reviews.

It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111

This app has the potential to be one of THE must have apps. Hopefully it is a work in progress as with a few tweaks it could be truly spectacular. Great support after a few teething problems.

Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.

Updated, I've tried it again as it was the nicest interface of all the CRMs that I've tried. The DNS setting were eventually sorted out but it wasn't particularly easy. I'm going to try it for a month or two to see if it justifies the cost. I really wanted to like this app. Lots of promise, looks great and has lots of potential. The support is excellent too. The big problem for me is that it is just too difficult to set up - even support couldn't solve our issues. For a premium priced app, it should be seamless - but it just isn't.

DISGUSTED WITH THE PEOPLE WHO RUN THIS APP.......CHARGED ME £50 FOR NO REASON....THEN SAID THEY'D REFUND IF I REMOVED THE BAD REVIEW.....THEY ASKED ME TO RE INTALL THE APP THEN THEY COULD ISSUE THE REFUND. NOT ONLY DID THEY NOT DO THIS...THEY THEN CHARGED ME ANOTHER £25 THE FOLLOWING MONTH. SO NOW IM £75 DOWN....TOTAL RIP OFF.....AVOID AT ALL COSTS.