Little Change Creators
Australia
Reviews (5)
I had been a long-time user of the ReConvert App. However, several months ago the App was updated and I had to reconfigure my setup. Unfortunately, I couldn't get the new configuration to work properly and reached out to support. Whilst the team was pleasant, nobody seemed to want to take any responsibility. I was given links to confusing instructions and was in a continuous loop trying to get support, being told someone was working on my case, never hearing anything, and following up. I supplied a detailed plan of what I was trying to achieve and was told someone would configure it for me. It never happened. Months of more follow-up passed until one of the managers stepped in to apologise. He asked what he could do to turn my experience around so I told him I just wanted the App to work as it had before the update. When I never got a response, I followed up...then I gave up! I've since uninstalled ReConvert and moved to a new App which is much more user-friendly. As such, I've edited my original 5-star review to 1-star to reflect my terrible experience that cost me Christmas sales.
Developer reply ·
Hi Paige, Thank you for sharing your experience - we’re deeply sorry for the frustration this caused and take full responsibility for the delays in resolving your case. We’ve sent a detailed response privately to address your concerns and are committed to making this right. Your feedback is invaluable, and we’re working diligently to improve our support processes to prevent this from happening again. If you need anything further, please don’t hesitate to reach out directly. Sincerely, Jordan Customer Care Supervisor ReConvert
We're new to using this App and had a couple of queries with the setup and billing. The team were quite responsive and helpful so we're happy to recommend MBC Bundles if you're looking for a versatile bundle App.
Developer reply ·
Thanks for the review! Happy to hear our app worked for you and that our team came through. Please feel free to contact!
This is a great little Australian app for getting your shipping sorted. Customer service has been responsive and helpful. Happy to recommend!
The Judge.Me customer support team is excellent. Any time I've needed help, my queries are answered promptly and the team member works to resolve the issue in a timely manner. I'm very happy to recommend the Judge.Me app and its staff.
Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!
Developer reply ·
Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩 -Joana & Smile
