ZoesQOQ
United States
Reviews (4)
was good at first, now when the app is opened, it is just a white page. i reached out to support and they were no help. Hello friends at ZoesQQQ, The app required new permissions on your store, and your browser's security settings prevented Propel Subscriptions from redirecting you to Shopify's "grant permissions" page. If you experience this issue again, please try the app on desktop using Chrome / Safari / etc, and you should be directed to the grant permissions page then the app homepage as expected. Sincerely, Chris @ Propel Commerce
used to be fine but now i have to go to another app! they charge you based on how many subscribers but then only let you send emails to less than half of that. unbelievable! i have over 53k subscribers and can only send 20k max subscribers a day??? this new "safe send" program they just launched, just turned me all the way off. especially while paying for 53k ($444) but can only send 20k? SCAM!
Developer reply ·
Hello and many thanks for your review! We're sorry you've found yourself in this situation. The team has already resolved the issue, and a support person has contacted you with additional information!
So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!
Developer reply ·
Hi Zoe! We hate to hear of any negative experience with our Web App. We see that you have chatted with our team regarding the ability to batch print labels and about the ability to utilize package templates to avoid any need to enter in dimensions one by one. We also are able to see a message regarding lost labels from this morning that received a response from our team - please let us know if you did not receive that. Our Senior Lead, Jawad, has given you a call and is also reaching out via e-mail to make sure we can provide any additional support. We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447.
captured more unknown than actual emails. I tested out my own email and still listed it as unknown. not helpful and it is useless.
Developer reply ·
We see that the app was uninstalled on 11th March within the trial period and it has recovered some valuable carts for you. Surprisingly, we haven’t received any query related to the issue during that time, until now. It would be great if you can share more details with us in order to help us resolve it for you. Our support manager is also connecting you via email in this regard.
