Modern Mending

This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.) I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.

Installed then promptly uninstalled this app, which I wanted to like. There are two types of bundles you can build: fixed and dynamic (mix and match). Dynamic bundles are built from existing collections you have in your shop, which is a definite time-saver once you know that and can build collections around it. However, there's no option to edit the bundles once you start them - just the option to add more collections and to change the headings of each collection section. And customers can only select one item per collection, with no option to edit. I need more customisation than that.

I've saved heaps of time since upgrading to this app from the Chrome plugin. I love that I no longer have to manually: add tracking numbers, fulfill orders, input standard box dimensions, or type or look up HS codes for my international orders. It's all done automatically. I like that the app displays clearly whether the customer chose Parcel Post or Express Post, which means fewer mistakes on my end. And when I've had issues, the customer service has been very helpful. The app has already improved since I first installed it and keeps getting better.

I'm a sole trader and run my online shop from home, when my kids are in bed, and ship orders once a week. I can't yet carve out more time in my week to devote to my shop, so I've been finding ways to work more efficiently, and this app has made picking orders much faster. I do a lot of research and testing when it comes to Shopify apps and don't pay for many, but this one is worth the money. It has saved me time and has unexpectedly increased my picking accuracy, as the way it displays my products with similar but different titles is more obvious than Shopify's order details. I tried other pick apps but liked this one the most because it has a nice-looking, easy-to-read mobile-phone interface, and it displays product images alongside the titles (which reduces errors). It makes order picking easy even when I'm tired, I can do it from my phone, and I no longer need to print picking or packing slips (an unexpected bonus).

I'm a MyPost Business customer and trialled this app after using the MyPost Business Chrome plugin for the past year. I will be returning to the plugin. I think this app has a lot of great functionality but it wasn't right for me at this time. Although this app saved me time in some areas - e.g. auto payment and the ability to fulfil all orders with one button - other steps took more time - e.g. needing to create and name a shipment + manifest + lodgement, which are steps I don't have with the plugin. (If you're using eParcel or multiple postal carriers, you might already be familiar with this type of workflow so it wouldn't be a drama, but I only use Australia Post's MyPost Business at the moment and prefer to keep it simple.) There were some tasks that would probably take about the same time with either method but would have required additional setup time from me to get working properly, such as setting up my particular pricing rules and working out total packaging weights for non-standard boxes (it's easier to input total weight of a non-standard package with the plugin). I've already invested a heap of time in my current method (with an Airtable spreadsheet and formulas for MPB pricing), so this app is not worth the cost for me at this time, but I would recommend it to other shop owners who aren't willing or able to go down the spreadsheet DIY route and need to get shipping now. I'm giving it four stars here because it wasn't right for me but I think it's a good app and the customer service was exceptional - I got a personal phone call from the support team to talk me through a problem I was having. The trial is a good way to determine if it will work for you. If my order volume increases dramatically this year, I will consider re-installing the app.

This app is great! I initially installed it to help with a few popular products that sell out regularly, but it's turned out handy for intel on products I didn't know people were hanging out for, and for when I've had pandemic-related supply issues. It's useful for understanding what customers want and ensuring sales as soon as inventory is restocked. The free level is great if you're just starting out, and better than a normal trial period to really get a feel for how the app works.

I have had Judge.me installed for maybe 24 hours and I am already loving it. Previously I was manually adding reviews to my shop when I received them. I decided to get Judge.me when I discovered two shops I love used it (I snooped on their web source code to find out) - including one that had heaps of customer photo reviews, which made me more willing to make a purchase. Photos are hugely important for my sales (I sell mending supplies and a lot of my customers are nervous beginner menders), so I decided to pay for the Awesome plan to unlock this functionality. I've already had a few tweaks I've needed to make and Judge.me customer support has been extremely quick and responsive. It took a few hours to set up the CSV to manually upload my old reviews, but it was a fairly straightforward process and I've been surprised with the speed at which the automatic review-request feature has paid off! The five-star reviews are already rolling in - and much more quickly than when I've personally asked for reviews in the past. I'm pretty stingy when it comes to paying for Shopify apps because there a zillion out there and they can add up so quickly, but this is one of two I'm happy to pay for. My shop review page: https://modernmending.com/pages/reviews

I love this app! I've used it to create an extra "reviews" tab on my product pages and found the settings very customisable. When I had an issue when switching from manually adding reviews to using Judge.Me, customer support was very responsive and helpful. My store: https://modernmending.com