← Merchants

Stella Cove

United States

Reviews (5)

★★★★★
Shopify

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

on Postscript SMS Marketing · 7 months using the app
★★★★★
Shopify

Hey! We switched to PostCo 360 and it's been really good so far! Have it for a few months and no complaints at all. Customer service is great! Will go up and beyond to make sure you are satisfied. Recommend to anyone that needs a Return/Exchange app

on PostCo Returns & Exchanges · 5 months using the app
★★★★★
Shopify

This is very easy to use and was easy to put on my site. Definitely recommend for anyone who needs a multiple product options.

on AAA Product Options + Forms · About 2 years using the app
★★★★★
Shopify

Super easy to use! Thank you so much! Elegant dashboard and many options to choose from. App is perfect for making any forms you need on your site! I used it to make a wholesale popup form.

on AAA ‑ Custom Form Builder · 4 days using the app
★★★★★
Shopify

do try this out and make sure you get Anastasiia for live chat to experience how customer support should NOT be done. Extracts from my live chat with her A: "I have told you that I have already asked them to stop sending" A: "You click on Send now button. What do you expect to happen?" Quite apart from that she was also completely wrong on the tech knowledge too. There was definitely something very buggy about the system and I would have loved to have worked through it with their support but then alas Anastasiia happened. I am sure there are live chats for people who like to be reprimanded by a stranger. However I question whether a mail marketing app would be the right forum. I now took time to read some reviews and interestingly the positive reviews were all posted in batches on more or less the exact same dates and use the same very similar tones whereas the one star reviews are posted on varied dates and consist of varied tones in writing.

Developer reply ·

We're sincerely sorry to see that you left feeling this way. Anastasiia's behavior was nowhere near acceptable and it was unexpected for our team as well. We can promise that the situation is handled and truly hope you will give us a chance to change your impression about our company. Drop us a message at support@omnisend.com and we will make things right for you this time. Customer Success Team

on Omnisend Email Marketing & SMS · About 1 hour using the app