NAYA

We’ve used Appstle for nearly 5 years and, overall, the platform has worked well for our subscription business. However, over time we’ve become increasingly frustrated by features that were previously available on our account being moved behind higher-tier plans without any proactive communication. Most recently, a feature we had actively used operationally for years was suddenly disabled and reclassified as “Business Plan only,” despite there never being any indication that it had originally been a temporary or complimentary feature. Even internally, support responses appeared inconsistent regarding the entitlement itself. The issue is not simply about paying more. SaaS platforms evolve, and pricing structures change. The frustration comes from long-standing workflows suddenly breaking after years of use, creating operational issues and customer friction for merchants who built parts of their subscription experience around these features. To Appstle’s credit, the team eventually resolved the issue after escalation and re-enabled the functionality on our account. We appreciate that outcome. However, I strongly believe the company needs to improve transparency around feature migrations, legacy account handling, and communication with long-term customers. Merchants who supported the platform in its earlier stages should not feel like established functionality can disappear overnight unless they upgrade to increasingly expensive tiers.

Its a great app and provides me with what I need but also what I need when I grow. The team is also very helpful. Thank you!

No support. Messaged multiple times to their email and live chat and no response. Maybe a strategy?

This app has been such a great help to keeping up and fine-tuning and optimising my blog posts. Keep up the great work!

Another expected, underwhelming and useless app shopify provides. Why would the bundle not be out of stock if ONE product is out of stock? That is a crucial piece of information to know. Just useless…customers don’t buy the bundle to receive ONE product only but because they want THE bundle of products. Shopify again puts the merchant on the back foot and the merchant need to manage customer expectations. I do wonder who comes up with this none sense…

This is such an easy to use app, very user-friendly, great UX and one can tell the people behind it have thought through the user's experience and the value the app brings to a ecommerce shop. The support is incredible and is super helpful along the way as well to provide tips and tricks how to apply the features of the app. I can't recommend this app and the people behind it enough! If I could I would give more stars.

This app is absolutely useless and don't understand why it has so many positive reviews. It doesn't do anything, the customer service doesn't know how the app works, what features it has etc. I am actually not sure what I am paying for it as it does absolutely no difference if one uses it or not. Waste of money can cannot recommend it.

I don't understand why it has so many positive reviews. This app does absolutely nothing to help with workload and adds more workload. Features are added, upgrades are done and your entire previous work is all of a sudden gone which one then has to redo. If I could, I would use another app and avoid this one as this is a whole bunch of manual work and then repeat again the manual work as they delete information that one previously uploaded. And then magically disappears. Oh, and it is never the app's fault if something doesn't work properly based on common sense but always the user's fault. Instead of fixing issues the customer service team is telling you workarounds. Seriously? If your customer service needs to provide a work-around there is a fault and not a user error.

The App is absolutely fab and a joy the work. It provides what one needs and just works. Doesn't require much set up. And the team behind the app are really helpful and Kim has been a start supporting us.

I love this app! I tried quite a few, but none seems to work as seemless as Monk - in particular when it comes to the drop down checkout experience. It was super easy to set up and integration was smooth. The support that is being provided is also amazing! And it offers great features. Only using one so far but keen to explore more ! Can warmly recommend this app!

It is such a great app! Been looking for an app like this since I joined Shopify last year and finally found it. And Justas has been so helpful. The team has been super responsive and doing a fantastic job.