Robinsun

This app is a pain to work with. We spent countless hours with Paypal dev support to fix their CTAs, that are lousy. The app also breaks constantly. Cherry on top: when our business started growing fast we told customers to use Paypal for faster and more secure payment. As a result Paypal blocked our account, retaining payouts, damaging our business. Beware of the risks of Paypal and its lousy tech for merchants when you start selling!

This app is truly crap. It has a lot of great functionality, and integrates a ton of carriers. But the UX sucks, their support is not helpful. And worst of all, there's barely a day that it works without issues. You're on chat with their support all the time. It's a major pain. And all that at the totally crazy price of €200/month, a multiple of what we pay for all other Shopify apps together and totally off other services like Sendcloud. If you can - avoid. We're sorry to read about your experience. Reliability and usability are core priorities for us, so we take comments like yours very seriously. That said, we'd like to clarify a few points. ShippyPro is used daily by over 1,800 merchants worldwide, processing hundreds of thousands of shipments with a platform uptime of 99.9%. While issues can occasionally occur - especially in complex, multi-carrier environments - they are not representative of the standard experience we aim to deliver. Regarding support, we hear your frustration about needing to contact us frequently. Each time you reached out, we worked to resolve your issues as quickly as possible, but clearly the overall experience wasn't what it should have been. We'd welcome the opportunity to understand what went wrong. If you're open to it, please reach out to us directly at hello@shippypro.com so we can investigate and see how we can make things right.

Great app! Super fast and very friendly service, support was quick, helpful, and resolved my issue right away.

The app is a great app to use. However, I was surprised by how good the customer support was in helping us out with an issue we encountered. In no time they resolved it swiftly. Great app and great customer service. 100% recommended. Thank you for your glowing review of our app! We're delighted to hear that you find it to be a great tool to use. Our team has worked hard to create a user-friendly and enjoyable experience, so your kind words are truly rewarding. We're also thrilled that our customer support team was able to assist you promptly and efficiently. Providing top-notch customer service is a priority for us, and your satisfaction is our ultimate goal. Your recommendation means a lot to us, and we're committed to maintaining the same level of excellence for all our users. Thank you once again for choosing our app and for sharing your positive experience. If you ever need any further assistance or have any feedback, feel free to reach out. We're here to help!

We were looking for an app for our terms and conditions checkbox that could be translated. We found EZ Term and condition app and we are very happy with our choice. We were having some difficulties in the beginning, but as soon as we contacted support, they immediately got back to us and helped guide us through the translation process. Customer service 10/10.

This app is a total disaster. Following all setup steps and spending a lot of time to present all our products diligently, we got banned by Google, and then spent months trying to find out how to unblock our account. Until today we haven't succeeded. They keep sending us vague emails, telling us to read endless articles and policies and guess what we might have done wrong. Not only is this treatment pretty arrogant and condescending to a merchant with absolutely no intention to do any harm. It's also completely disrespectful of our time. We have wasted so much time on this topic with no outcome. The monopoly that a company like Google holds unfortunately allows them to treat merchants like this.

Very friendly and fast service. We had some issues in the coding when integrating the app with our translation tool, and Zeus was excellent in solving our issue. He immediately had a software engineer look into it, and in no time they found the issue and solved it. 100% recommend the app to anyone mainly because of the excellent customer service. Unusual to find such great support. Thank you.