Cold Busted

Nothing but a positive experience with this app for the last 4+ years. We use it to submit our product feeds to Google, Facebook, and Instagram and is very easy to manage. When there are issues with third parties, support was incredibly helpful and always resolved the problems in a short amount of time. Thanks for making it easy.

We used their services for 1 year and 4 months and for the most part it was fine. During this time we did receive multiple 'No activity Report' emails stating "Our Tax Authorities constantly monitors all IOSS usage and if there are orders not reported to us, your account will be flagged and will be cancelled.' I would email just to make sure they did receive our reports and Mae would assure us our account was fine. Then there were Invoice Payment Reminders sent when invoices were already paid...that happened multiple times as well. On December 15th, during the holidays, they sent an email about a price increase that starts on January 2023 from 24.00 a month to 99.00 a month. They mentioned in their email: " We understand this new structure may be challenging for some shippers and more beneficial to others. There are some competitors who offer services at rates close to our original rates if the new structure is a challenge for you. Please feel free to reach out to our customer service if you would like to discuss." When asked that question the reply I received was "Unfortunately, we do not have information about other competitors that we can recommend. We just received an update that the new pricing will be moved to February 2023. " We cancelled and are now with Eurora.

Reached out to customer service about the error "Cannot Connect to Search Console An unexpected error occured, refresh to try again." on Wed, Jun 30 2021 and while they did contact us back it's now Jul 22 and the problem has not been fixed. We are on the Paid plan but if this continues much longer it may be time to switch to another SEO plugin.

One word - Terrible. I've been using this for the record label for a few months now and it was absolutely painful to use. It simply does not work right. Then I noticed this was the app that was slowing down our entire site. Seriously, check out 'Online Store Speed' under 'Themes' and look at all the code that is slowing down everything. Next was the hard parting - uninstalling. This app left a ton of code everywhere. They have a guide online that is worthless. Their '1-click uninstall feature' does not remove everything either. Best thing to do is search for 'globo' code and delete with caution. Finally after getting rid of everything the PageSpeed on Google went from the 'red' to the 'green'. By far the worst app I've used here. But, while looking for another 'pre-order' app, I did come across 'STOCK LEVEL inventory quantity'. While this is not exactly a 'pre-order' app it does offer pre-order type of functions. Highly recommended.

In one word, terrible. Recently made the switch to the new Facebook Shops and now so many products are listed as 'Not Approved'. They were approved with the previous Facebook app. All we sell are vinyl records, tapes, and cds, with no Digital product yet products are getting flagged as Subscriptions or Digital products now. The shipping settings in Instagram Checkout Beta do not work for us at all. They need more options. You can't charge per item or weight. Right now its set at a flat rate which does not work for us when selling physical releases in the music business.

The perfect app for our pre-releases of physical releases: Vinyl, Cassettes, CDs. Customer support is extremely fast. Had a small request and was responded to within an hour and changed within 10. New features were added recently as well.