Birdie Tam
Sweden
Reviews (6)
Absolutely amazing app! It's easy to use and set up. The customer support is also fantastic - thank you so much!
I have enjoyed using Shipmondo, however they made updates in 2023 that have broken the integration between Shipmondo and Postnord. I'm unable to print out shipping labels using the desktop or web app because only less than half the label gets printed. I now have to manually download every shipping label to print it. The customs forms are also broken if you have a shipment with lots of line items. A CN22 form with more than 6 line items starts to have the text overlap each other and becomes unreadable. A CN23 form only shows the first 5 lines. I've contacted Shipmondo multiple times about these problems and have tried to work with their IT, only to be told that they would "get back to me." It's been about 2 months now and they still continue to be evasive and dismissive about the problems I'm experiencing. I've begun to look for a new shipping service, but would much rather that they fix these problems because I liked Shipmondo otherwise. Edited: The first 5 lines of a CN23 form show (not 4)
Developer reply ·
Hello Birdie Tam, We were disappointed to receive your negative review of our Shopify app. However, we would like to clarify that your review seems to be unrelated to the app itself. We recently transitioned to an API integration with PostNord, which means that the issues you are experiencing are not related to Shipmondo. It is the carrier who generates both the labels and the CN22 and CN23 documents. Please know that we are taking your concerns seriously and are actively in dialogue with the carrier to find a solution to this issue. Regrettably, we are currently unable to manage the documents ourselves, but we are eager to offer our customers the best possible service and are working diligently to resolve this matter. Thank you for reaching out to us. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Hung from Shipmondo
Works great and has already brought in sales! I had some trouble with getting the pop ups to show at first, but it was because of some blockers and I was able to test it successfully using incognito mode. Support was helpful too. Very happy to use this app, and it's free!
Developer reply ·
Thank you so much for the review! You made our day! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
This app is useful if you only want to convert to whole numbers. It doesn't meet my needs for rounding to the nearest tenth. For example, this app will convert 1.10 EUR to 2 USD. It cannot round to decimal places, such as 1.50 USD.
Developer reply ·
Hi Birdie Tam, We do support rounding to the nearest tenth on our Elite and Nuke plans. You can configure your rounding options by visiting the settings page and enabling "Advanced Price Rounding" after you install it. If you need additional support setting this up please feel free to reach out by hitting the help button in the upper right corner of the settings page. We are truly sorry for any trouble you may have experienced if this was unclear and will work to improve our app flow.
Just got it but already so impressed! Been wanting something like this for ages and was so happy to find this. Gives me great insights about my customers and what to improve for them. Thank you!
This was super easy for me to set up and start adding to templates. The step-by-step instructions were super nice and appreciated. Thank you!
