Peek! ‑ Better Replay & Survey Delisted
by CartKit · launched · delisted from the App Store
View in Shopify App Store ↗Reviews (637)
Amazing and quick customer service ! They resolved my issue immediately.
While the UI of the app is clean and easy to use, its riddled with bugs. This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated. While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.
The app is a great tool to have especially for a new business!
Customer service is very quick to answer. I haven't been able to use the app yet but am hopeful. Thank you
Great app to analyze customer behavior and adjust the website accordingly.
Mo was really great, he helped me right away to have my extra session. really good!
The best app to check the weaknesses of the site from the perspective of visitors' activity. Thank you for extra sessions
I just installed it, and it seems ok. EDIT The paid version is too expensive and not worth it. If you cancel, make sure it is close to your billing date, since it gets canceled the moment you request it, and you will lose the remaining of your subscription despite having paid for it.
Excelente App para mejorar UX de nuestro ecommerce !
This app is able to provide us insights that we wouldn’t think possible.
Great customer support. So far I like everything about this app. Hopefully it will help me convert more add to carts for my store :)
thank you Don for your warm and professional welcome! Peek was super easy to download, and I hope this app can make my site grow, I really need sales right now!
Fast response times and helps a ton with CRO!
professional and friendly customer service. Recommend
This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!
Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.
Developer reply ·
Hi! Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency about potential charges. Our support team is here to assist if you have any questions. If you were charged unfairly, you can always reach out :)
Love this app with great features and the customer service is really good too.
really helpful support. App works great and helps us see customer behavior
This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!
Developer reply ·
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience. Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly
After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!
Developer reply ·
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !
Developer reply ·
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
Very good replay app, help me a lot to improve my website
Really love the app it helps me understand my cutomers behaviour to optimise my conversion rate.
Great app and very useful. Live chat was very helpful too! Recomended.
Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.
You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.
Developer reply ·
Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top. If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.
Ótimo o aplicativo, consigo otimizar minha loja com base nas gravações!
Great platform to understand how enhance UX and get higher conversion.
Really finding this useful to see what our customers are browsing. Support has been great too!
