Aqua Pura Bracelets
United States
Reviews (5)
they charge me for an app that doesn't even work properly. they want me to pay a developer to fix their broken app. after being a customer for 2 years, their app breaks, blames my site when it was untouched, and then wanted me to pay a developer to fix the code that is causing their to not work. on a free shopify theme.
Developer reply ·
Hello to our friends at Aqua Pura Bracelets Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with In Cart Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with In Cart Upsell & Cross Sell app. We are bummed to hear that the app did not work perfectly on your store. As communicated over the email, we did thorough testing and our developers were able to confirm that the issue is not emanating from our app. We also sent you a screenshot that you can send over to the theme developers to further troubleshoot the issue. We are not asking you to hire external developers, but rather asking you to reach out to the developer of your theme who we think is the best person to look into the issue. Please be assured that we are 100% committed to providing you with exceptional service. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. Regards, Pushpesh & the In Cart Upsell & Cross Sell Support Team
doesn't let you edit anything until you're forcibly upgraded. i can't cancel unless i upgrade or contact support which causes more of a delay.
we used this app to help us collect emails for soon to come products. works great! the customer support helped me get it set up quickly also
i used this app to help set up my catalog on facebook. the support for this app is top notch and love how much they are willing to help with what they can.
Excellent support and great app! Increased my CVR implementing this app. Would recommend to anyone who uses urgency and scarcity.
