Byron Bay Gifts
Australia
Reviews (6)
Wow. I can't believe this is free. It's probably the best app we've come across. So easy to install and it knows everything about the business - which is super helpful. A must add to any store. It's actually really great. Don't miss out!
Third time updating our review and we are changing to 5 star. The app is now easy to use and they've introduced some good design elements. We're happy with the app and will continue to use.
Developer reply ·
Sorry to hear you had that experience. I have posted our findings on what caused the issue in the previous review, but I'll also duplicate it here: It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it. Are quite quick to respond to queries.
Developer reply ·
Hi there, Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion. One of our experience team leaders has followed up with you directly to address this. We look forward to working together to make things right.
I find Giftship very quick to respond. The app is worth getting. We use it for the calendar (choose what date for your gift to arrive), gift card message and select multiple addresses for delivery. The latter can be a bit clunky which is why I'm giving four stars. When it works it's great, but like most apps you add to Shopify, the experience can depend on browsers and users computers etc. Though, I must say the multiple address option seems to be improving and we get less complaints about customers not being able to use it so I would say overall that the app is definitely worth having.
UPDATE - USE AN ALTERNATIVE TO SHOPIFY AND XERO IF YOU CAN. Had this for a while... got it when it was free from Shopify. Well, Shopify sold it to Bold and today I received an email where they had the gall to say there would a 'small' fee for using the app moving forward. 'Small' turns out to be approx. $100 AUD per month. It's just another charge on top of Shopify's many app charges. So, now I'm paying for Shopify, the 'integration app' between Shopify and Xero AND Xero itself. Costs about $500 AUD per month just for these three things. BUYER BEWARE WITH SHOPIFY. IT IS GETTING VERY PRICEY TO USE ALL THE APPS YOU NEED. I'm sure there is a better solution. OLD REVIEW... I love it when it's working! Definitely worth having. Would be great if they could fix the disconnection issues as this creates a bit of havoc for us. Basically, everything is working fine but about once a month Shopify and Xero disconnect and it takes days to get it connected again. Sometimes this is easy... sometimes you have to go to multiple places to try and get someone to give you a straight answer on how to fix it. As most of you know, when you're a business owner, having to chase these things is a real pain.
