Infinite Love Madrid
Spain
Reviews (5)
TERRIFYING! They charged me €35 and changed my LCP from 4 to 7, increasing my website load time by 2 seconds, and there's no customer service, and they DON'T refund my money. HORRIBLE! I will tell EVERYONE NEVER to download this app and that the reviews are fake. Edited comment: My site speed only improved after I uninstalled your app and performed the manual optimizations myself. This app has been an absolute nightmare and is incredibly poor quality. I will make sure to warn everyone about this because you essentially stole $35 from me, and the app messed up my page in every possible way. I am demanding a full refund of my money immediately.
Developer reply ·
Hi Maximiliano, Thank you for taking the time to share your feedback. I completely understand how concerning it is when your store's page speed is affected. We have carefully investigated the performance issue you reported. You mentioned that a specific API call was slowing down your store's LCP: /api/get_geolocation?shop=dafeac.myshopify.com (sales-boost.simesy.com) After checking the domain of that request, we found it comes from another app provider (Simesy), which was installed in your store. Furthermore, we have documented evidence, including saved PageSpeed Insights reports from the theme our team optimized for you, confirming that this issue is not caused by our app. In fact, looking at Shopify's own Web Performance report for your store, your real-world LCP has actually improved since installing Avada. Our team has put significant effort into optimizing your store's speed and removing 'spoofing' scripts, and we are confident these optimizations were working as intended. Regarding customer service, our team was actively supporting you throughout this process, with multiple agents and our technical team working on your case. We acknowledge that the communication around the most recent issue could have been faster, and we take that feedback seriously. As for the refund, we have not received a refund request from you through our support channels. We have reached out to you directly via email with full details and evidence, and we would love the opportunity to walk through everything with you and resolve any remaining concerns. Best regards, Esther
I'd like a way to ask you a question; there's no way to do it in the app. If you send me an email or something, I'll give you 5 stars.
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Developer reply ·
Hi Maximiliano Bello, Here's Lauren from Kudosi Senior Support Team. First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying. We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section. From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code. You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section. Or you can grant us a Collaborator Account to check and fix this issue for you. We hope to have your response so we could further support you. Kind regards, Lauren from Kudosi
Shami gives a great customer service
Developer reply ·
Thanks for sharing your review with us and this made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our services for valued PageFly users like you. Have a wonderful day, and take care! Shami | PageFly team
