trueCABLE
United States
Reviews (6)
The ShipperHQ app allows us to offer our customers specific shipping options and carriers at checkout based on what is in their cart. We have a wide variety products that vary greatly in size and price. This app allows us to set up complex rules for our shipping options. We've not found any other Shopify app that allows us the same functionality. It's also been very reliable, without any downtime in the 5 years we've used it. This is very important in an app on the checkout page! The ShipperHQ support team is very responsive and always helpful. Recently we switched to a new LTL freight carrier. The ShipperHQ team guided us through adjusting our settings to add the carrier. When we ran into difficulty the support representative, Michael, scheduled a meeting and walked us through adjusting our settings until we got the result we were looking for.
Developer reply ·
We really appreciate you taking the time to share this review! We’re thrilled ShipperHQ has been able to meet your complex shipping needs and remains a reliable partner in your business growth. We’re also pleased that Michael and our team could assist with the switch to your new LTL freight carrier. Ensuring a smooth customer experience is always our goal, and we’re glad we could help you make the necessary adjustments. Thank you for your continued trust.
Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!
Developer reply ·
Thanks for taking the time to leave us a review. We're really pleased to hear that you have found the program easy to use and customize to your own design. We'll be sure to pass on your feedback to Freya & the Support team - it's great to hear that many members of our team have been able to support you!
We had an issue with the way our discount codes were showing. I reached out via live chat and heard back within 24 hours! They were very patient and helped me find the problem. They were able to custom-build us an Invoice Template that worked for our business and discount codes! Turn around time was amazing as well!
** Update to our review The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well. ** Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.
Developer reply ·
We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.
This app was recommended by our website development team. We've put a lot of time and resources into building our site. Rewind gives us back up for the things that matter. Their support team recently helped us make changes to our Rewind account. They were professional and quick to respond. Our issue needed follow up and I heard from them the next morning.
We use the Variant Image Automator app to display unique product photos on our website. The app allows us to designate a set of photos for each child product variant. This has been important for the type of product we sell in different color, lengths, and pack sizes.
