Unicorn Snot

Their team is amazingly helpful and responsive. I'm blown away. And the app does so many cool things. Setting up the offers is definitely a project. But their team really does step in and push everything through for you.

Your app deleted all of our collections ...and you clearly know about this because others have left reviews below and yet you said nothing??? I had to discover it on my own after two days of running paid traffic to a broken website and you didn't think to maybe get ahead of this? Seriously, F you. Let me guess... you started using AI to do your coding?

I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.

I could tell you how amazing their customer support has been. (They literally spent hours helping me customize the widget to match my design.) But I think the more important thing I can share is that our AOV instantly went up from $42 to $55 when we started running ads to bundles we made with this app. And we're just getting started! It's surprisingly robust in what it can do. I've tried plenty of bundling apps, and this is by far the most user-friendly one I've ever seen - both from my standpoint as the merchant, and more importantly, the customer's. For them the user experience is intuitive and obvious.

Just never saw what justified the cost here. We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again. So now we're deleting and feeling a little salty over the breach of trust... • It's really unpleasant to work with on the backend - just unintuitive in every possible way. • For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for. • Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers. • The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why. We appreciate your feedback but after further investigation we noticed that you were confused since you are on a legacy $99/mo pricing plan and not on the new free plan. Our customer service did provide a reply in chat support but we never heard back. We have contact you since to offer our assistance in getting the most out of our platform. We hope to hear back from you soon :) Best, Claudiu Cioba - CEO, Videowise

UPDATE: Following my original review the team reached out and they were very helpful in getting my problems solved. I raised my score from 3 to 4 stars because of that. Overall, it's the best bundle building app I've seen so far and I've tried a lot of them. I'm holding back the 5th star because I still think the UI and workflows need a bit more refinement - but the team seems like they care and are working towards a great product! INITIAL REVIEW: I've still got hope for this app but it's been a really rough onboarding experience so far. I see that others have good things to say about the customer service in their reviews but for us it's been painfully slow. They are in India and we're in New York and we never get realtime chat interactions. We're basically exchanging one sentence per day, which means it's been about two weeks and we've made no progress on actually resolving the glitch that's preventing us from using the app. The UX on the admin panel also needs some rethinking. It's surprising, because on the front end the UX is so nice but, for some reason, they laid out the backend in such a way that you have to manually enter your color preferences for every little place in the app, rather than simply letting you set defaults one time. I must have pasted the same hex value in about 20 different places, across 5 different screens just to get the widget to have a coherent look across the whole experience. Basically, what should be a 10 minute setup for each widget becomes like a 45 minute process.

There's a lot of work to do here in terms of making influencers not hate the signup flow. On our side, the UI continues to be weirdly unintuitive even after years of using it. Extra star deducted because the app just straight up stopped working on our store recently with no warning. We just discovered a little message saying "this app may not work as expected. Collabs needs to be updated by the app developer. Contact them for support or uninstall the app." Considering Shopify is the developer, you'd expect them to have this sort of thing covered.

Great customer support. Fast to respond, quick to execute, and very friendly. The app works fine for what we need it to.

These guys are the best. Even at 3PM on a Sunday, they came in and made a fix for me in under 10 minutes. The app itself has driven an awful lot of sale for us with our limited edition items.