Charlie Oven

Hi Charlie, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you encountered. We take these matters seriously, and I regret that we weren’t able to investigate and resolve your issue in time. Our standard process involves a 24-hour turnaround to request collaborator access, review your theme files, check the app's integration, and identify any conflicts. However, as the app was uninstalled the same day the issue was raised, we couldn’t proceed with our investigation. To address this, we’ve sent you an email with a detailed resolution and a goodwill offer to regain your trust. Please don’t hesitate to reply if you have further questions or concerns—we’d love the opportunity to assist you again. Thank you for your understanding, and we hope to improve your experience moving forward. Best regards, Pat Booster SEO Support Team

Thank you for sharing your feedback. We greatly appreciate it, as it helps us improve our services and enhance the overall user experience. We sincerely apologize that your experience fell short of expectations. Delivering exceptional service is our top priority, and we regret any inconvenience this may have caused. Your concerns are important to us. If you need further assistance, please don't hesitate to reach out via the live chat feature in your account or by emailing us at support@aftership.com