OTAA
Australia
Reviews (7)
I recently had the pleasure of working with Nicole from A2X during our integration of their accounting software with our Shopify app for Xero. From the outset, Nicole was nothing short of legendary. Her expertise and patience made the entire process seamless and straightforward. Nicole's deep understanding of both A2X and Xero, combined with her readiness to tackle any challenges that came our way, ensured that our integration was not only successful but also optimized to benefit our business operations. Her suggestions were spot-on, enabling us to leverage the full potential of our accounting tools efficiently. Moreover, Nicole's customer service was fantastic. She was always ready with quick responses and helpful insights, ensuring that we felt supported throughout our journey. It's rare to encounter someone so committed and capable. If you're looking to integrate A2X with Shopify and Xero, I can't recommend Nicole enough. Her professional expertise and exceptional service truly make a difference. Cheers to Nicole for making our experience epic!
Developer reply ·
What an epic experience! Nicole is indeed one of our legendary team members and we’re so happy to hear that she provided such exceptional support! Cheers to seamless, straightforward, and optimized ecommerce accounting!
I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved. What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously. Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team. Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly. In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner. Thank you once again for your outstanding support.
Developer reply ·
We apologize for the issues you have experienced with the Flickity glitch that has impacted your cart. We understand your frustration with the lack of perceived movement with the issue. We take your feedback seriously and we want you to know that we are working diligently to rectify the situation. Our team is committed to providing you with the best possible service and support for our application. We appreciate your business and we want to make it right. One of our executive leadership team members and lead developers will be in touch to discuss the situation further and to work with you on next steps. Thank you for taking the time to share your feedback with us. We look forward to resolving the issue and providing you with the best possible service.
Amazing application, great service and really save time printing 500 orders at a time. If you guys can roll out - Sort by Product SKU before generating packing slips / invoices (right now its only product name, you can sort by SKU in the picking list) - Being able to highlight certain keywords within certain fields to help staff pick up certain keywords. (The CSS edits aren't able to do this) Would make this great app even greater. Thanks guys!
Developer reply ·
Thank you for sharing your 5-star experience with us 😊 We're glad you are enjoying our app. Your feedback is super helpful for our development team. We will take it into account. Have a great day. Kind Regards, Sarah / FORSBERG+two
UPDATED: Thanks for your help in rolling out new multi currency update. Your team got it working for us and we are thankful. Please keep up the good work and communication. Thanks!
Developer reply ·
Hi Ian, We are happy that we can help you and your store back on track! We appreciate your understanding and thank you for giving us the chance to configure the issues and correct them for you. Should you have any other questions, feel free to drop us an email. We all look forward to seeing your continued success. All the best, Boost Team
Great guys, they responded to all requests - and we have a massive shop with over 7000 SKUS with a multi currency solution. They've helped us every step of the way. Can't recommend enough. Thanks guys.
My old tabbing system was a little clunky, not versatile and did not have many features. This one is literally the easiest and best tabbing application out there. It integrates yotpo review/shopfiy reviews in a clean no mess sort of way. It has lots of flexibility in terms of customizability. But most of all - the team who supply support are beyond awesome. Can not recommend this enough. Check out OTAA.COM for how well these guys integrated in. Thanks guys!
Love the application already, easy to install and great customer service =)
