Cavaier
Sweden
Reviews (6)
DANGEROUS APP Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted). Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure. And their solution? They want ME to pay for HALF of THEIR mistake. Let that sink in: I never approved going over my credit limit I never intended to translate more than my balance Their system allowed it due to missing safeguards They acknowledge this Yet they still demand payment to unlock my account If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
Very buggy and test don't actually work even when support spend 2 months trying to make it work until I get tired and had to move on. Intelligems use to be the biggest one for A/B testing but nowadays they are just outdated compare to the new ones.
Click bait with free trial. But when downloading the app there is no free trial offered!
Developer reply ·
Hi, It's Lydia here - Customer Success Lead from AOV.ai Post Purchase Upsell app. First of all, thank you so much for sharing your honest and valuable feedback with us. We truly appreciate the time you took to let us know your experience. We also want to sincerely apologize for the confusion regarding the billing issue you mentioned. Please allow me to clarify how our pricing works: - Our app charges on a 30-day billing cycle. - If your store reaches more than 100 orders during that cycle, the charge will be based on the applicable pricing tier. - If your store does not reach 100 orders, the app remains free to use. I completely understand how this might feel unclear when you are still testing the app. To ease this, we have a refund policy in place: if you decide to uninstall within the first 30 days because the app doesn’t meet your expectations, you are eligible for a refund. Once again, we’re truly sorry for any inconvenience caused. As a gesture of goodwill, I’d love to grant you access to our Pro features for further testing, so you can fully experience the app before deciding whether to move forward with a paid plan. Additionally, I’d be happy to offer 1-on-1 personalized support to make sure everything is set up exactly as you’d like, helping you get the most out of the app without hassle. We really hope you’ll give us a second chance to support you better. Looking forward to hearing from you soon. Warm regards, Lydia
The app can suddenly crash randomly until you find out you have probably lost multiple sales due to customers not being able to get the cart to appear.
This is a advanced solution. And I never thought that this advanced solution could be installed and ready to go within minutes. I've tried all other apps that had bugs but this one works perfectly very fast aswell. I would also like to thank Luis for hes fast assistance.
Developer reply ·
Thank you so much for your review! 💚 We work hard to provide the best geolocation experience and launch more advanced features. We are happy to see that you liked it. Luis Head of Growth
I am so thrilled with this app and the incredible support I received! I've tried every app in the Shopify App Store that promised to provide the functionality I needed, but none of them actually worked. Then, I discovered this app, and I couldn't believe how well it worked right out of the box. But what really impressed me was the amazing support team. When I ran into a problem, they were so friendly and responsive, and they solved my issue lightning-fast. I've never experienced such top-notch customer service from a Shopify app developer before. Thank you so much for creating such a fantastic app and for providing such excellent support. You've won a customer for life!
Developer reply ·
I'm glad to hear that you're happy with the app and the support you received. It's always our goal to provide reliable functionality and top-notch customer service. Thank you for choosing our app!
