GREAT DOG CO.

Even when I try to turn off the Shop promise, it somehow tries to ding me for slow shipping. Shop estimates shipping, I'm not going to be concerned by what you want me to do. This is my business and I'll run it the way I want. Shop, in theory, sounds good but it has unrealistic expectations and I'm tired of trying to fight these. We fulfill and deliver waaaaaaaaaay faster than most e-commerce sites and yet that still is not good enough for Shop. No incentive to use this app.

DO NOT even consider using this app. They provide no support. I have contacted them 3 times in a week with no reply. It's as if they think they can just collect money and screw their customers. This is absurd. Fed up with all these apps that provide zero support. Shopify needs to remove this app. Whenever I have issues (all related to customers who can't access account or sign up for one), I'm told it's my fault or my customer's fault. It's incredibly annoying. Nothing ever gets fixed. Clearly, if a customer has an account with my store, it should also be able to create a loyalty account but if you ask this app developer, that's not true. Somehow, some way they are doing something wrong. I would look elsewhere. i just waste time trying to get this thing to work. Once installed, it's a lot of work to switch to another app which is what they count on. Now I'm left to find another app where my customers can actually partake in the loyalty program that we pay for monthly. Ridiculous.

4.27.26 I have consistently given Yotpo a 1 star review. Recently I did so again. However, a Ralph B. from Yotpo contacted me and has greatly assisted me in getting all my issues resolved - hopefully on a long-term basis. He offered to implement the changes and when I declined and said I would implement them myself, he gave me very detailed instructions on how to do so. He timely and consistently responded to my questions. At this point, I have resolved all my known issues and am satisfied. I greatly appreciate his assistance so I have changed my rating. Assuming the widgets I am using work as intended, going forward, I will certainly be satisfied. I have at least 6 support cases open on YOTPO. I have a lot more than 6 issues but I'm being prevented from opening any other support cases. Why? Because 1. They have no support and 2. Nothing ever works the way it is supposed to or consistently. The reviews for top selling products have disappeared completely or the stars next to the product name do not show up at all even though the reviews show up below the product description. This is a REVIEW app and yet the very foundational features do not work or work inconsistently. How impressed should people be with this garbage? How long should I wait for support? I think if an app is expecting to be paid, it should respond to support requests in 24 hours. Yotpo responds weeks later, if at all. One would have to go to YOTPO university to actually fix all the things that is wrong with this app. It apparently expects customers to spend hours to fix these things with lousy and unclear directions. For over a year, there's a button on my main page that says I should click it to install a newer widget. I've attempted to install the newer widget at least 50 times with no result. This app is an absolute nightmare. No support. Nothing ever stays - constant updates that don't transfer. Yet they will contact you day after day trying to get you to upgrade. Why would anyone upgrade when the current version doesn't work? DO NOT CHOOSE THIS REVIEW APP. You will regret it. UPDATED 6 Months Later: If I could give YOTPO MINUS 100 Stars for customer service I would. There is no customer service. In fact, there seems to be a definite pattern here. You open a support request and they then close it so that SHOPIFY thinks it's been resolved when in fact, they have done absolutely nothing. Even if they commit to doing something, they don't follow through. You open another one and the same thing happens. It's absolutely unbelievable. This App should be immediately removed from SHOPIFY. And, Shopify should care a lot more about this than it appears they do. Store owners should not be subjected to this non-support. It's hard to even call it nonsupport since they actively work against everything you do which has a negative impact on your store and business. This needs to be investigated. 6 Months ago-I have now made 15 support requests with no help from this app. It should not be on Shopify. It needs to be removed. DO NOT use this app as you will have NOTHING but problems with no support whatsoever.

UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much! I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.

Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.

The app creator is awesome. She is super customer service and is more than willing to help with any issues. The app works perfectly and I highly recommend it. Great value. Did I mention the great customer service? All app developers should provide this level of customer service and knowledge! Awesome.

I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.

This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.