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We have been a Product Customizer client/user over 8 years now. Our entire business is based on custom names, addresses, graphics, etc. to laser engrave and embroider on a wide variety of luggage and equipment tags. Two years ago, we gave this app the 5 star review you can read below. However, in the past year we have had multiple issues with the app not processing our customers personalization options. This is a huge issue as it give our customers a negative view of our brand. I have now changed my review to 1 star as I have lost all trust in this app. While the app ultimately starts to work again, the team can not ever tell me what the root cause is for the issue. Today, it happened again. This is unacceptable. MY OLD REVIEW: In those 8 years, we have only had to reach out 3 times, the latest happened this weekend when we updated our store theme to the latest version. The team quickly responded with a solution and stayed in communication the whole time - allowing us to test and publish our update. Highly recommend! Thank you for the many years of great customer support.

I have been a Shopify customer for almost 8 years and the most recent changes to this Order Printer app has completely screwed up our personalization workflow. Moving the personalized elements into notes has made this a complete, unreadable mess. If I could rate this 0 stars or negative stars I would. You made this change without letting us know or consulting us as customers -- one of the poorest moves you have made to date!

Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.

Updated: 5/23 We have now been using Klaviyo for almost 4 years and we would still give them 5 stars. It is the best marketing investment we make every month. I do feel and understand the frustration with their support. Fortunately, we have not had much need to contact them. In our 4 years, we have only had to use technical support once and we were able to get the issue resolved in less than an hour. I do wish they had a "real time" support option beyond chat. When you have a problem, you want to get an answer asap, not have to guess as to when you might hear from them. We migrated to Klaviyo after the Shopify-Mailchimp dust-up last spring. We have been using Klaviyo for 15 months now and we are very happy with the app. While a bit pricier then some out there, we have found the campaign and flow tools to pay for themselves very quickly. In the past 12 months, Klaviyo campaigns and flows have delivered $21K (about 20% of total rev) in sales to our store -- and we don't even run a campaign every month. We made the investment to attend Klaviyo:BOS last fall, their user conference. One of the best user conferences out there, in our opinion. We learned a ton from Klaviyo and many other Shopify store owners.

Update to my previous review: The support provided by the Judge.me team is some of the best in the Shopify eco-system. I have had several minor issues, each was resolved in hours, not days or weeks. We are still averaging over 30 reviews a month, even with the downturn in the number of orders as a result of the COVID pandemic. Judge.me is a must-have app. Original review: My store does about 180-200 orders a month. Prior to installing Judge.me, I used the "free" Shopify reviews and review request via email automation for 5 years. In that time, I got 164 reviews, so 5 years - 164 reviews. In my first 45 days of using Judge.me reviews, I have already received 31 reviews via the app. This app is fantastic.

We have been on Shopify for almost 5 years now and have lived through using another quantity break - discount solution that used a variant scheme. What a nightmare! Constantly broke my theme, wouldn't play nicely with other apps, etc. Enter Selly. Love this app - more importantly, love their support. So much flexibility. Seamless install, very intuitive. When I had a specific workflow challenge with the bundle, in a couple of hours the team came back with a great solution for my store.