ID.me Community Verification

I downloaded this app ID.me Community Verification. I contacted Shopify yesterday, the support agent can see it without any issue. However, I still cant access it. When I checked with me Dev team, they said the error was "Refused to display 'https://discountify.id.me/' in a frame because it set 'X-Frame-Options' to 'sameorigin'."They said when an website sets X-Frame-Options: SAMEORIGIN, it is blocking other websites from embedding it inside an . In short: ID.me’s servers actively blocked our Shopify store from displaying their page in a frame for security reasons (to prevent clickjacking). Browsers strictly enforce this rule, which is why the page refused to load. I tried VPN, incognito tab, and another browser, but still didnt work.

The experience has been terrible. Most of our customers are unable to complete the verification process. Despite charging $375 per month, the platform doesn't even provide access to order details or useful analytics. The functionality is extremely basic and nowhere near worth the price. We expected a much more robust solution at this cost.

Liz in partner support was fantastic to work with and was able to solve my issues. When reaching out for support though make sure you reach to the appropriate support channel for partners.. I didn't realize it at the time but i spent quite a bit of time on the customer/enduser side of support not partner support.

Brian from tech support stepped in to help me solve an issue we had. After an exchange of emails, he was ultimately nice enough to set up a video call and walk through each step to trouble shoot the problem and was able to solve the issue. Brian was friendly, courteous, and happy to help, and I greatly appreciated that.

waste of money 50 dollars a month and just makes a headache not a single time did it work i want a refund but nobody answers

This app has never worked with our store and support hasn't gotten back to us in months on how to fix it.

It's good when it works. Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results. We might delete id.me altogether in the next month if the alternative app continues to work.

Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.

App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.

Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.

The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.

Great app. Fair pricing. A lot of referrals.

I've been following up but still no reply from your team, I may turn to sheerid, they do a great job on this

Used this App for over a year, and was very impressed with its performance. However, the app stopped working about 5 months ago (unable to access the dashboard to make modifications or change settings). Have email ID.me support over 6 times without a reply. We've since made a move to a different app out of desperation of poor customer service.

We partnered with ID.me at the start of the pandemic to offer a discount to frontline workers. They've been a great partner to us from the start and are excited to continue the partnerhip.

ID.me has been great! We love having a streamlined way to offer an official military discount. We received inquiries prior to ID.me and weren't sure how to proof them or what discount to give. Now we have a system that runs in the background with no additional work required on our end. Our only issue is the discounts come through as a code and our website can only accept one code per order by default, so we sometimes receive long complaints about this. It would be nice to have a gift card option available that could be used in addition to discount codes on our site.

ID.Me made it simple for us to give back to those in the community who deserve a thank you. We didn't want to collect any private information ourselves nor had the desire to build a solution from scratch. This plug and play system works well but it is only for the US and some groups in Canada.

This application was so easy to integrate with Shopify checkout! Id.me has provided me with an avenue to increase our new customers! Love working with this organization!

As a digital marketing manager, ID.me has decreased our inquiries on veteran discounts. We're glad so many users use ID.me. This app is a must!

As a marketing manager for a shopify ecommerce store. You are pitched for so many features and tools to add to your website. The two things I look for is 1. how easy is it to set up and 2. will it hurt our websites load speed? In this case we had a tech migration that was really easy to be able to provide Id me users a solution to find a great night's rest on a GhostBed Mattress. So it was easy kind of like waking up refreshed to start your day!

A great addition to our site. We love giving extra incentives to current or retired Military personnel, first responders, teachers and students without worrying about potential for abuse. It is a very easy to use platform and also creates new user acquisition through their shop.id.me website. I definitely recommend for all shopify stores.